Week 1
TRUE or FALSE: Technology Requirements were covered on your first day of training.
TRUE
What are the two Safety Prompt Questions?
1. Have you had any thoughts of suicide in the past few days, including today?
2. Have you taken any action to harm yourself today?
TRUE or FALSE: We must offer a Follow-Up to anybody identifying as having Suicidal Ideation within the past 24 hours.
TRUE.
How many specific populations were covered in your Specific Populations training?
Five.
TRUE or FALSE: You should have the PSAP Tool open and prepared for every shift.
TRUE
When was the CS Onboarding Policies & Procedures document first sent to you?
In your Welcome Email.
We ask the two Safety Prompt Questions in which Phase of the Safety Assessment Model (SAM)?
Phase 1.
How many Role Plays have you completed throughout training?
8 Role Plays.
What are the four Important Terms covered for Grief and Loss?
2. Grief
3. Bereavement
4. Mourning
Where do you request BRBs/Breaks?
Your specific Teams Channels.
Describe the difference between Empathy and Sympathy. Which of the two do we choose to use in our contacts?
Empathy: Feeling with someone
Sympathy: Feeling bad for someone
We choose empathy over sympathy.
Instead of choosing between living or dying, we can explore a third option called _________.
Safety for Now.
Finish this sentence: Emergency Service Interventions will always be our _________.
Last resort.
List all the Specific Populations covered in your Thinkific Training.
1. Grief and Loss
2. Insolation and Loneliness
3. Mental Illness
4. Familiar Voices
5. Addiction and Substance Use
Where can you locate the Shift Plan?
The Shift Plan can be found in the General Tab of your specific Teams Channel.
What are the 7 philosophies of the House of Rapport?
1. Accepting
2. Non-Directive
3. Non-Judgmental
4. Feeling Oriented
5. Responsive
6. Empathy
7. Safety
1. Desire
2. Intent
3. Capabilities
4. Buffers
TRUE or FALSE: We do not conduct Emergency Service Interventions at the request of a Third Party without having contact with the PIC.
TRUE.
What are the key differences between an Anxiety Attack and a Panic Attack?
Anxiety Attack: Comes on gradually as emotions intensify. These attacks generally have a trigger and can last anywhere from a few minutes to hours.
Panic Attack: Occurs suddenly and unexpectedly, without being caused by a trigger. Symptoms will commonly peak within the first 10 minutes and can last around 30 minutes.
TRUE or FALSE: Debriefing is never a requirement.
FALSE.
What are the 6 Principles of TIC?
1. Safety
2. Trustworthiness & Transparency
3. Peer Support
4. Collaboration and Mutuality
5. Empowerment, Voice, and Choice
6. Cultural, Historical and Gender Issues
What are ALL the variables within the Core Element of Intent?
1. Attempt in Progress
2. Plan - Method Known
3. Preparatory Behaviors
4. Expressed Intent to Die
List every main element within all three phases of the Safety Assessment Model (SAM).
Phase 1: Connect, Assess Immediate Risk
Phase 2: Listen, Clarify, Plan
Phase 3: Offer Follow-Up, Wrap Up
Describe the harm reduction approach within Substance Use.
Harm reduction focuses on fostering acceptance and safety within substance use by meeting individuals where they are, using a noncoercive approach to ensure safety around active substance use.
If you are needing to conduct an Involuntary Emergency Service Intervention, who do you notify immediately?
An on-shift supervisor.