Trust
Earned in drops...lost in buckets.
What is Trust?
Actions that restore trust when it's YOU
What are acknowledge and apologize?
The number one predictor of a high-performing team
What is the ability to speak up?
Improving the process only after an event takes place
What is reactive?
Owning your actions and behaviors - Keeping your commitments
What is Reliability?
The who and the what of creating accountability
What is creating clear expectations?
Trying to control others' impression of yourself
What is image management?
Fixing the process for me
What is unmindful?
Interpersonal conflict, defensiveness, resistance, and withholding of information
What are behaviors of a distrusting team?
The foundations of psychological safety
What are trust and accountability?
Acknowledging the work setting and clarifying the need for everyone's voice
What is framing the work?
The tipping point
What is psychological safety?
Decide if you are willing to have the conversation.
What is the first component of the pre-work?
Common, Clear, Communication, Coaching, and Consequence
What is creating accountability?
Expressing appreciation, destigmatizing failure, and creating clear accountabilities
What is responding productively?
Learning and improving processes at the unit level
What is proactive?
The final step of the trust-building conversation
What is asking for a commitment to the agreed-upon behaviors?
Personal and not punitive
What is personal accountability?
Being humble, courageous, and curious
What are the leadership behaviors that support psychological safety?
When the components function collectively towards a common goal
What are connections and alignment?