Welcome to Retail
This is the selling of products or services to customers to earn a product
What is retail?
This is the type of customer we want to create, and they want to buy from specific brands
What is a loyal customer?
This is how people feel about a company from outside of it
What is the company brand?
These kinds of questions are designed to get a simple "yes" or "no" answer
What are closed-ended questions?
This is the largest bird that cannot fly
What is an ostrich?
The people who purchase from a business
This is a customer who is buying something on the spur of the moment
What is an impulse buyer?
This is a product's characteristics, answering the question, "what?"
Customers are much more likely to get frustrated if you aren't doing this well enough?
This is the name of the shape used in a stop sign
What is an octagon?
This creates finished products to be sold
What is a manufacturer?
This is quantifiable information about a consumer, like how many kids they have
What is demographic data?
These are the advantages that make a product a good choice for the consumer, answering the question, "why?"
What are product benefits?
You can show a customer that you understand them by doing this
What is restating and summarizing their needs?
This is the largest organ in the human body
What is skin?
This is a business owned by shareholders through publicly traded stock
What is a corporation?
This is what is encouraging the customer to buy, including external and internal cues?
What is consumer motivation?
This is the best way to help a customer trying to locate a product in the store
What is physically taking them to the location?
If a customer is shy or quiet, you should do this
What is not being overly talkative or asking multiple icebreaker questions?
This type of disaster is measured using the Richter scale
What is an earthquake?
This percentage of Americans has worked in retail
What is 60%?
This is the number of steps in the customer loyalty life cycle
What is six steps? (Customer has a want/need, customer considers different purchase options, customer chooses a buying option, customer decides if they like the product, customer purchases again, customer becomes a loyal shopper)
This is the best way to learn more about a retailer's products and services
What are company-provided training opportunities?
You should greet a customer in this many seconds
This famous scientist developed the theory of relativity
Who is Albert Einstein?