Performance appraisal method that compares each employee's performance to a pre-determined standard or expected level of output.
What is Work Standards method?
100
Giving an undeserved high performance appraisal rating to an employee.
What is Leniency?
100
Formal system of review and evaluation of individual or team task performance.
What is Performance Appraisal?
100
Performance appraisal method in which the rater ranks all employees from a group in order of overall performance.
What is Ranking Method?
100
Performance appraisal method that rates employees according to defined factors.
What is Rating Scales method?
200
Being unduly critical of an employee's work performance.
What is Strictness?
200
Performance appraisal method in which the rater writes a brief narrative describing the emploee's performance.
What is Essay Method?
200
Evaluation error that occurs when a manager generalizes one negative performance feature or incident to all aspects of employee performance, resulting in a lower rating.
What is Horn Error?
200
Evaluation error that occurs when a manager generalizes one positive performance feature or incident to all aspects of employee performance, resulting in a higher rating.
What is Halo Error?
200
Evalauation appraisal error that occurs when employees are incorrectly rated near the average or middle of the scale.
What is Central Tendency Error?
300
Well known consulting firm that conducts employee engagement surveys.
Who is the Gallup organization?
300
Unions have traditionally stressed _________ as the basis for promotions and pay increases instead of an employee's behaviors and resutls.
What is Seniority?
300
Performance appraisal method that requires keeping written records of highly favorable and unfavorable employee work actions.
What is Critical Incident method?
300
Attitude, initiative, adaptability and judgment are examples of ___________ that are sometimes evaluated on performance appraisals?
What are Traits?
300
A performance appraisal method where the employees evaluate their own performance as a way to increase participation in the performance appraisal process.
What is Self-Appraisal?
400
Level of commitment workers make to their employer, seen in their wilingness to stay at the firm and go beyond the call of duty.
What is Employee Engagement?
400
Performance appraisal rating error where an employee's performance immediately before the evaluation has an overly positive or negative impact on the performance rating.
What is Recent Behavior Bias?
400
Performance appraisal rating error where managers establish mental pictures of what are considered ideal typical workers, and employees who do not match this picture may be unfairly judged.
What is Personal Bias (Stereotyping)?
400
Common performance appraisal method whose emphasis is on selecting people for promotion, training, and merit pay increases.
What are Rating Scales method?
400
Popular performance appraisal method that involves evaluation input from multiple levels within the firm as well as external sources.
What is 360-degree feedback evaluation method?
500
Performance appraisal method in which the rater is required to assign individuals in a work group to a limited number of categories, similar to a normal frequency distribution.
What is Forced Distribution Method?
500
Goal-oriented process directed toward ensuring that organizational processes are in place to maximize the productivity of employees, teams and ultimately the organization.
What is Performance Management?
500
Performance appraisal method that combines elements of the traditional rating scale and critical incident methods; various performance levels are shown along a scale with each described in terms of an employee's specific job behavior.
What is Behaviorally Anchored Rating Scales (BARS)?
500
Broad range of knowledge, skills, traits and behaviors that may be technical in nature, relate to interpersonal skills or are business-oriented.
What are Competencies?
500
Performance appraisal method in which the manager and subordinate jointly agree on objectives for the next appraisal period; in the past a form of "management by objectives."