Leader vs Manager
TRUE OR FALSE: A manager measures progress toward goals.
TRUE
What tool can leaders & managers use to take staff concerns seriously?
An open-door policy.
What is servant leadership?
A style of leadership that prioritizes growth, well-being & empowerment of employees.
Name an example of social accountability.
Sit down with a team member and retrain them on how to offer refund solutions for a company's customers.
Who popularized the term "servant leadership"?
Robert K. Greenleaf
Name a typical mistake most managers make with their staff.
Disciplining rather than teaching
Why are narcissistic candidates selected for leadership roles over altruistic ones? (HINT: think about Tim Judge's study)
Leadership is context-dependent and many people are irrational.
When is an ideal time for your staff to take a break?
52 minutes, then go on a 17-minute break.
What percentage of managers account for employee disengagement?
70%
How can a team member benefit from a leader's input in their digital marketing project?
They become more creative in promoting their startups to new customers for market penetration.