Feedback
During which stage (feedback preparation or feedback delivery) does the consultant decide what to include, what to leave out, and how to frame the findings?
What is Feedback Preparation?
This traditional change method focuses on announcements, standards, and measurement, but often produces compliance instead of commitment.
What is installation?
Scope creep rarely comes from one place — it is __________, not individual.
What is systemic?
A consultant avoids mentioning tension between a manager and their subordinate because it feels uncomfortable. Is this a preparation mistake or a delivery mistake and what is it called?
What is Preparation mistake? — Collusion (specifically avoiding difficult relationship issues)
These three issues contributed to implementation failure.
What are poor planning, communication gaps, and process confusion?
Scope creep is not just expanded scope — it is change that hasn’t been ________.
What is surfaced?
A consultant presents findings clearly and descriptively but begins defending their data aggressively when the client pushes back.
Which stage are they in, and which two mistakes are they at risk of making?
What is Feedback Delivery?
They are at risk of:
- Moving out of the Witness role
- Becoming aggressive (instead of assertive)
- Possibly shifting into Prosecutor or Defendant mode.
Instead of presenting a polished solution, leaders should shift toward this.
What is participating?
Avoiding difficult conversations, saying yes to keep the client happy, and absorbing extra work silently are all examples of this deeper pattern are examples of _______ problems.
What are Avoidance and Contracting Problems?