Accomplishing or making the necessary arrangments to complete all 5 steps during the initial loss report
What is First Call Resolution?
100
Calling disconnected phone numbers, tapping Call Work, tapping Available, Calling Adverse Carrier to spend long periods of time in their automated menu.
What some examples of call avoidance?
100
Financial Protection
What is the first reason why people buy insurance?
100
An examiner (internal and external) who investigates fraud
Wha is a SIU (Special Investigation Unit) Examiner?
100
Play, Make Their Day, Be There, Choose Your Attitude
What are the four FISH Philosophies?
200
Coverage, liability and damages
What are the three components to a claim?
200
Explain to your friend/family member that you will have to refer the question to your supervisor for follow up as you cannot personally access their file.
What is the proper procedure for handling questions from friends/family members regarding their GEICO claim?
200
Peace of Mind
What is the second reason why people buy insurance?
200
Examiner who specialize in the recovery of funds from individuals as well as other insurance companies
What is a Payment Recovery (S) Examiner?
200
Our intra-net site, available to GEICO associates logged-on to our network.
What is G-NIE?
300
Confirm Liability
What is the 3rd step of the CSR Process?
300
Advise that we cannot give legal advice.
What is the proper response when a customer asks you whether or not they should get an attorney?
300
Price and Service
What are 2 factors that determine who consumers choose to do business with for insurance?
300
An examiner who handles primarily bodily injury claims.
What is a TCR 2 (H) level examiner?
300
Ensuring that the GEICO customer has a better experience than any of our competitors can provide.
What is the "A" Experience?
400
Taking a FNOL (First Notice of Loss)
What is the first step of the CSR Process?
400
Call monitoring, file reviews and TCM-76 procedures
What are 3 ways management takes aggressive action to uncover unethical behavior?
400
4 Company Approach
What is GEICO's operating structure?
400
An examiner that primarily focuses on claims investigation regarding coverage and/or liability.
What is a TCR 1 (F) level examiner?
400
The electronic system used to document your regular hours worked, as well as, any overtime/leave during each 2-week pay period
What is ETAS? (Electronic Time and Attendance System)
500
0% or 100% liability, non injury claims.
What types of claims will CSR's work to closure?
500
Working for GEICO full time and working for a Personal Injury Attorney part time.
What is an example of a conflict of interest?
500
GEICO Indemnity
What is company created for standard risk driver?
500
An examiner that inspects vehicles at GEICO locations as well as homes, body shops, etc.
What is an external Auto Damage (C) examiner?
500
Attitude, expectations, past experiences, interests, assumptions, values and beliefs.
What are some items that can influence listening skills?