Leadership Principles
Everything we do and every decision we make starts with our students. We keep our mission core to all our decisions and never lose sight of the end goal. Every day we strive to live up to the WGU promise.
What is, Student Obsession?
The number of months in a term.
What is, 6 months?
Dress slacks, jeans in good repair, blouses/dress shirts, and collard polo shirts are considered this...
What is, acceptable daily professional attire?
OTP stands for this...
What is, On-Time Progress?
The type of questions that we ask in our active recruiting conversations that encourages the student to reveal their story.
What is, open-ended?
We respond to and act on all challenges in a timely manner. We are efficient and careful with our time.
What is, Urgency?
What is, the 15th?
Hats, shorts, flip flops, spaghetti strap tops, and hoodies are considered...
What is, not acceptable attire at WGU?
What is, anticipated start date?
What the C stands for in A,C,B conversations.
What is, future state?
We genuinely listen, speak directly, and treat others with respect. We are sincerely open-minded and examine even our strongest convictions with humility. We know we must earn our reputation every day.
What is, Earn Trust?
This faculty member is not the student's subject matter expert but has continuous frequent phone calls with students throughout their program to help them customize their degree plan and provide coaching and academic guidance and supports them to stay on-track.
What is, the Program Mentor?
The personal use of cellphones, watching content on Netflix/Youtube/etc., and streaming music through your computer or phone during work hours are considered distractions and are...
What is, not permitted?
This acronym stands for the initial conversation an EC has with a student. We type this into the appointment subject line and schedule the appointment for 30 mins.
What is an, FC?
If a student says "I'm just not good at math" they are exhibiting a _____ mindset and we do our best to coach them into using a growth mindset.
What is, fixed?
We value continuous growth and development. Self-improvement is never complete; it is constantly being enhanced. We expand our knowledge base through ongoing curiosity and openness to feedback and criticism. We benchmark ourselves against the best.
What is, Learning?
Every WGU student is required to meet this standard. It helps to guarantee that students are finishing courses in a reasonable time and keeping up to a pace that will allow them to graduate at the expected time.
What is, On-time Progress (OTP)?
Having a positive attitude, being helpful, kind, and considerate and not engaging in negative conversations or gossip are all examples of fostering a positive WGU _____.
What is, culture?
This is an acronym for an employee-facing resource that you can use to find information about back-end processes and other helpful information.
What is, the KB?
It is important to ask follow-up questions in your conversations with students to help them expand on what they are saying because this allows you to ______ into their story.
What is, dig deeper?
We act on behalf of the university and care for students as if they were family. We think longterm and we take accountability for our actions and responsibilities. We operate at all levels. We never say, "that's not my job."
What is, Ownership?
While a student's speed depends on many factors including their motivation, study time, current schedule, and more, there is a unique opportunity at WGU to _____ through their program.
What is, accelerate?
Professionalism is an important part of ensuring that WGU is a great place to work for employees and upholds quality standards for our students. In fact, professionalism directly impacts all of WGU's _____ principles.
What is, leadership?
Acronyms can make for efficient communication between employees, however, when communicating with students we _____.
What is, do not use these acronyms?
We help our students see this when we discuss how a particular feature of WGU matches your student's unique situation.
What is, a personal benefit?