Crucial Conversations
True or False:
The definition of dialogue given in the reading is a discussion led by one individual leading a group with their own ideas
False
True or False:
In Glaser's model, a critic while providing feedback should be able to specify certain details for improvement.
True
These ongoing obstacles created by discrimination limit opportunities for people of color and women.
systemic barriers
What is the main skill discussed in this reading that is necessary for healthy dialogue?
Safety
True or False:
One option recommended by Glaser after receiving and acknowledging criticism is agreement.
True
Name one of the two labels that Oluo's brother was given while in school.
Slow
or
Aggressive
When this curtesy is lost in a conversation, people may either withdraw or decline the quality of the discussion.
Mutual Respect
What communication technique involves restating the speaker's content, intent, and feelings to clarify understanding during criticism?
Paraphrasing
This policy exists to correct systemic racism and sexism, not to favor unqualified candidates.
Affirmative action
According to the reading, what happens to individuals in conversations when they do not feel emotionally or psychologically safe?
Become Aggressive
What is the term for when people expect someone to behave a certain way, and their expectations cause that behavior to occur?
Self-fulfilling prophecy
What achievement was Oluo stripped of after a white woman in seniority had complained?
Job Promotion
Turning point
or
Inflection point
According to Glaser, what is the first physical step you should take to listen effectively when being criticized?
Confident body language
Name one of the underlying reasons society needs affirmative action, as revealed through her narrative?
Pervasive racism
or
Systemic Obstacles faced by people of color