Hejaz Essentials
How much does it cost for an ad hoc loan statement in Hejaz Essentials?
$10
What disclaimer is given at the beginning of the call?
That the call is recorded for quality, training, and identification purposes, and that the advice given is general, not personal.
Does Hejaz Flexible provide online account access?
No, it does not.
Name 3 industries that Hejaz avoids investing in.
Armaments and Weaponry, Banks, Investments that generate interest, Pork, Companies that produce alcohol, Tobacco, Nuclear, Music, cinema and adult entertainment, Gambling.
How often are home loan statements provided for Hejaz Gold customers?
Twice a year in January and July.
Can Hejaz Essentials customers manually change repayment schedules? If they can, how?
Yes, through the online portal or by emailing settlements@hejazfs.com.au.
What is the role of IdealRatings in the Hejaz investment process?
They provide Sharia screening and compliance data for investments, ensuring adherence to Islamic finance principles.
What are the fees for Netbank and BPAY transfers?
$2.50 for Netbank, $1.05 for BPAY.
What kind of assets are included in the “Growth Investment Option”?
Mostly growth assets like equities and real estate, aiming for high returns.
What is the purpose of the offset account in Hejaz Gold loans?
To reduce Ijara charged on the loan by offsetting with the balance in the linked account.
A customer wants to switch interest rate types. What steps should they follow?
Email a request to settlements@hejazfs.com.au.
How might a consultant respond if a client is unsure why Sharia compliance matters in superannuation?
By explaining that Hejaz ensures ethical, faith-aligned growth of retirement savings through Sharia-compliant investments.
A client wants to reduce rental costs. What should they do?
Make additional repayments, which are allocated as redraw and reduce rental charges.
What would be an appropriate question to ask a client to identify their superannuation priorities?
“Could you tell me a bit about what you're looking for in a superannuation fund?”
A customer wants to switch interest rate types. What should they do?
Email a request to settlements@hejazfs.com.au.
How does the statement process differ between Hejaz Essentials and Gold?
Essentials charges $10 for ad hoc statements, while Gold charges $25.
How does the Sharia audit process led by Mufti Desai add credibility to Hejaz’s pitch?
It reassures clients that all investments and operations are independently verified for compliance, building trust and transparency.
Why is there no reduction in the minimum monthly payment even if redraw funds are used?
Because the payment schedule is fixed, but more of the payment goes toward principal instead of rental.
Compare the Balanced and Conservative investment options in terms of risk, return, and ideal clients.
Balanced: Moderate risk, mix of growth and conservative assets, for medium-term investors.
Conservative: Low risk, mostly cash and income assets, for short-term investors prioritizing stability.
Why is it beneficial to use both offset and redraw facilities together in Hejaz Gold?
They reduce Ijara and offer flexible access to funds while lowering the effective loan cost.
How might a customer benefit from the Essentials product over Gold or Flexible?
Lower ad hoc costs and simpler support make it ideal for clients with straightforward loan needs.
If a client is comparing Hejaz to a lower-fee passive super fund, how should you position Hejaz’s value?
Emphasize that Hejaz provides active management, Sharia compliance, ethical focus, and community benefits offering more than just returns.
What kind of customer is best suited for Hejaz Flexible?
Someone who values flexible repayment and redraw capabilities over digital access.
A client is unsure about the relevance of ethical investing. How could you align this concern with Hejaz’s value?
Explain that ethical investing reflects Islamic values, avoids harmful industries, and supports positive social outcomes making it both spiritually and socially meaningful.
What value does having online and app access bring to first-home buyers using Hejaz Gold?
Real-time access to loan information, flexibility in managing repayments, and better financial control.