Verification
You received a case for an appointment to verify Google, Bing, and Yelp. The contract start date is June 20th - who would you schedule for outreach?
The assigned VS
A customer with a suppressed address is ineligible to be on what sites?
Apple Maps, Mapquest, Here
What claimed sites are on the RIL?
Google, Foursquare, TripAdvisor, and Facebook (if they are +social)
A field rep emailed asking about a missing GSV tour on a google listing that was sold last year.
GSV Issues
What was the coffee shop name in Friends?
Central Perk
Duplicate listing cases - CSL's will report it as a duplicate every __________ days.
3
These sites allows us to add/invite the customer into their listing:
Google, Bing, Yelp, Facebook
You received a Video Hosting/Posting case to post 2 videos. There are already 3 videos displaying.
1. How many videos are permitted on the tpage? 2. Which ones would you delete?
1. only 3
2. oldest videos (starting at the top)
New logo is needed when an NCF is submitted
images
In the Barbie movie, what is Ken's job?
Beach
Google is not accepting the video verification from the customer. What is another possible verification method to resolve this?
Live verification.
Needs a Google ticket!
The customer has a false review left by a bitter employee on Yelp. How many times do we report the review?
One! Yelp only allows you to report a review once.
The wrong GSV tour is displaying on the tpage. Where would you go to update this? (two places)
1. Google listing to get the site and embed code from the maps.
2. OSM to enter that information.
Optima Escalation
Emily S.
He wrote and starred in Hamilton
Lin Manuel Miranda
Angi's
Mapquest
Hotfrog
Citysquares
Here
Merchant Circle
All the reviews went missing on the google listing, but it is verified in the GMB. What could possibly be the cause of this?
Changing the listing's primary owner.
Reviews are not being scanned for Google. Name the steps to check the issue.
Brand Linking Assistance Cases
Zendesk ticket (for platinum/premium)
If available, Swifties will ONLY listen to these specific Taylor Swift albums?
Taylor's Version
What sites require a business document, and when?
Google - suspended listings, issues with verification
Nextdoor - verification, updating email login
Foursquare - updating email login
A customer requested an edit to a facebook post. Who would you send this to?
1. SVS
2. VS
3. Whoever completed the post task
4.Social team manager
3. Whoever completed the post task.
Name the tab you would do the following:
1. Delete a review
2. Update a review link
3. Add a menu
2. Review Links Tab
3. File Tab
Domain transfer
Customer Support
Why do Americans call is soccer and not football?
Because the English told us that was the name! In the 1880s, the English distinguished between Rugby football, 'Rugger,' and Association Soccer, 'Assoccer.' It was quickly shortened to soccer, and the name spread across England."