ICS
ICS is the acronym for what three words?
Incredible Customer Service
We ______ about the well being and success of every perso
Care
Be sure to ____________ in between customers to avoid injury.
Stretch
Setting your _______ up will increase your IPM’s sufficently.
Bags
This is the amount of small carts to pull at one time
8
Ensure you are using your cart strap to safely pull carts back to the building.
This is one of our key actions for providing ICS
Eye Contact
Giving eye contact shows interest, builds connection and demonstrates you are present and attentive.
________________ are a way of life. We pursue excellence in everything we do.
High standards
You use this item to avoid lifting heavy items out of carts.
Scan Gun
IPM is the acronym for what 3 words
Items Per Minute
What two services does Helping Hands provide?
Drive up and Carry out service
What is our convenient service Wegmans provides to help our customers after check out?
Drive Up Service
We _______________ in every community we serve.
Don’t _________ down the belt for an item to avoid sprains and strains.
Reach
Hitting this button after scanning your last item will increase your IPM.
Total
Pull carts using strength from this part of your body
Legs
Take the time to _______ to our customers and show empathy.
Listen
We _________ our people to make decisions that improve their work and benefit our customers and our company.
Empower
To avoid quick change artist scams, be sure to count the change back _______ times.
Three
Amherst Street’s Store IPM GOAL
12.50
This is an accessory not to be used to avoid distraction.
AIRPODS
Offer ______ based on the needs of the customer. Find a way to say _______!
Help
Yes
We _______ and listen to our people.
Respect
When scanning alcohol, be sure to always ___________.
Ask for ID
This bagging technique will help increase your IPM goal
Scan-Scan-Bag-Bag
This is the reflective gear to wear to increase the chances of being seen outside
Hi-vis Gear