IPMS
The acronym IPMS stands for
What is Items Per Minute?
The way to get a Coordinator or STL to assist you at your register
What is Flashing my Light?
The Handheld Device for SCO
What is the MOM?
The People who can be a Resource
What is Co-Workers (Managers & Employees)?
The App where you find your Schedule, Request Off, Change Availability, and Post Shifts
What is Vantage?
The three things that make up the math of IPMS
What is Ring Time, Tender Time, and Other Time?
The Correct Uniform
What is Wegmans Issued Shirt, Nametag, Dress Pants, and Closed-Toe Shoes?
The Item Limit for SCO
What is 20 Items or Fewer per Cart
(Instacart will try to trip you up by saying it's per order)
The Digital Tool to find Products, Recipe Ideas, Order Online, and more?
What is the Wegmans App?
When you are interested in another Department or Position
What is the Cross Training / Department Training From?
The Importance of IPMS
Cashier efficiency is part of Incredible Customer Service!
The Correct color Dress pants
(You must get all 4 to receive points)
What is Navy, Khaki, Grey, and Black?
The First Prompt on the SCO Screen?
What is Did you Place an Bag in the Bagging Area (Done or Cancel)?
The Central Help Location for Customers
What is the Service Desk?
The Free Footwear Program you can find on the Wegmans Homepage
The ways to Impact Ipms
(If you get 3 or more you will receive points)
Use two hands & two bags
Scan-scan, bag-bag
Only handle products once
Drag items across scale don’t search for UPCs
Cashiers following performance best practices
The Simple Actions to deliver Incredible Customer Service?
(You must get all 4 to receive points)
What is Look Up, Warm Welcome, Offer Help, & Thank?
The ways Shopper Assistant's Help Customers
(If you get 3 or more you will receive points)
What is Greet the Customers, Circulate and Engage, Offer Help and Assist, Clean and Fill SCO, and Say Thank You as Customers Leaves?
Weekly Department Communication
What is the Huddle Topics?
The Digital Learning Programs and Where you find it
(You must use the full Title not the Acronym)
What is Computer Based Learning in Workday?
Explain the process of Ring Time, Tender Time, and Other Time
Ring Time – Starts when the first item is scanned until the total key is pressed for the last time.
Tender Time – Starts when the total key is pressed for the last time until the drawer is shut or the payment completes
Other Time – Starts when the drawer is shut or the payment completes until the first item in the next order is scanned.
The ways Helping Hands shows Incredible Customer Service
What is Walks customers to their vehicle, Assists with unloading groceries , Keep carts sanitized and free of trash, and Work as a team to keep the parking lot clear?
The ways Shopper Assistant's Do Not Help Customers
(If you get 3 or more you will receive points)
What is Leave Area Unattended, Leaning on SCO Equipment, Leaning on Supply Cabinet, Stand in One Spot, Be Distracted or Distract other Employees, Using Cell Phone for not Work-Related Things?
What is Department Directory?
The place you can find your Team and learn about your Coworkers
What is People Page?