Bonuses
What is cashout cancelation bonus? Can it be used for the whole cashout or a part of it?
Cashout cancelation bonus is a reward that a player can receive in return for canceling their cashout request. It helps retain players and encourages them to keep money in the casino, improving its overall revenue. When a player attempts to cash out, they can choose to cancel their whole cashout or a part of it – 25%, 50%, or 75%.
What is Games taken limit?
In the Games taken limit field, enter the maximum number of bets a player can place in the tournament.
Which mechanics are applicable to the product store?
1. Player buys bonuses from his balance
2. Player buys bonuses for comppoints
3. Both
Answer: 3
You accidentally deleted the page you need. How much time do you have to restore it? Can we restore it ourselves or do we need TAM?
You can restore the deleted page or snippet within 15 days after deletion.We can restore them ourselves.
Which group event should be used instead of "update"?
personal_info
Is it possible to add bonus code to the cashback? How to set up such bonus?
yes, event coupon input
What is progressive prize pool? How it works?
Progressive prize pool means that a fraction of bets placed by the players is added to the prize pool. We should add Final money budget, it's maximum amount of money a winner can get in addition to the main prize. Use together with the Bet percent setting. Bet percent is percentage of each bet placed to be added to the budget. For example, Starting money budget is set at 500 EUR. Bet Percent is set at 10%. The player makes a 10 EUR bet. The money budget increases by 1 EUR.
Is it possible to add lootbox as a wheel of fortune/lootbox prize?
YES
How to make conjunction/particle and the related word always on the same line. You have 1 minute to find it in the documentation
between conjunction/particle and the related word
What is comppoints booster?
Comp points boosters are special promo campaigns that allow players to accumulate comp points at an extended rate for a limited period of time.
There is free spins bonus on the project with 2 game sets. 1st game set is Pragmatic, 2nd game set is Bgaming. Pragmatic is restricted in Canada - Ontario. Nevertheless player from Canada-Ontario receved Pragmatic Free Spins but can’t activate them. Why and how to fix it?
Image link: https://drive.google.com/file/d/1gAvRWknEz3bWYhRXjUCkkcCLurn2u7t0/view?usp=sharing
player’s profile does not differ Canada regions, it’s all Canada, but the game provider does. That’s why he received fs but can’t activate them. To fix we should ask TAM to add Canada to Pragmatic restrictions or TAM can transffer Ontario players to general Canadian IP.
What is group tournament. How it works? How the prize pool destributes between teams and players? Can player choose the team?
Group Tournament functionality lets players have more fun and feel the spirit of competition. Up to 10 teams can compete against one another for the right to be on the leaderboard.
Only one team can win in the group tournament.
Players of the winning group will be awarded based on the strategy used in the group tournament.
Players are assigned to teams automatically and can't choose which team to join.
All players from similar team will receive simillar prizes depending on the team place, but players with 0 activity will not receive anything. There is no competition inside the team
Is it possible to reset player's comppoints? How to do that?
Yes it is, filters - action- comppoints-reset
How to fully copy the locale in cms in several clicks?
CMS > Sites > Next to the site > click Edit > On the page that opens, click Copy site locale
Which bonus/bonuses we can set up as a referral bonus?
1) Invite a friend through a referral link and get a no deposit 10 EUR bonus after referred player registers through the link
2) Invite a friend through a referral link, play and if you loose, do not worry, you’ll get a special cashback 80% by entering a promo code
3) Invite a friend through a referral link and get 20 EUR after his first deposit
4) Invite a friend through a referral link, it will mean better offers for your loyalty journey. You will be getting enhanced bonuses for every level you reach
1 and 3
What is the basis for rakeback calculation? Please give an example or brief descripion of the rakeback
House edge, Total bets, Total wins. Rakeback = (Total bets - Total wins) × (House edge / 100) × (Rakeback Bonus percentage / 100)
Example:
house edge 2%, rakeback - 5%,bet $10, player receives $0.01
Explanation:
House edge 2%: The casino expects to earn 2% of the bet . It means 2% from $10 = $0.20 – this is the amount that casino "holds".
Rakeback 5%: Now a part of the bet is returned to the player. However, rakeback is calculated not from the full amount of the bet, but from the amount that the casino has earned (house edge). So, 5% from $0.20 = $0.01
Client asks to set up Christmas Tournament (25.12 - 31.12) on “Bet” strategy. Main condition is 25 EUR real money bets will bring you 5 tournament points. What masking rate should we set?
masking rate = points/bet sum, in our case it’s 5/25=0.2
Is it possible to issue comppoints with promocode?
yes, if it's "deposit" event, we can issue cp with bonus code
Under what conditions can we show content to players? Please name all of them or find the documentation. You have 1 minute to find the information in documents.
Is it possible to correct the number of tournament points of a player in case of any technical error when setting up a tournament? How?
Yes, TAM can start a skript to recaculate the points
Why player did not receive this bonus (image link below) although he met all bonus conditions?
Image link: https://drive.google.com/file/d/1_8wL4cCVVBktefcEdinV0uoeszAN3kdo/view
Answer: because points 15 and 16 were added mistakenly by TAM and they don't allow the issuance of bonus
We created a tournament on “Points” strategy with multipliers. Multiplier rules are the following:
Multiplier Points
x5 2
x10 3
x20 5
Player received x15 multiplier. How many points he will receive?
3 points. Based on the multiplier rounding rule, multiplier x15 rounds to the closest smaller multiplier x10.
There is a Rakeback bonus on the project with a group connected to it. Player was exluded from this group but still meets all the rakeback conditions. Will he receive the rakeback?
YES
Choose an opponent team and make a page with table like here https://docs.google.com/document/d/1JJoeDzEhBFhp1j6Q-rh4dOpLpE6-jhvmTAsmwPySm98/edit?tab=t.0
Is it possible to set up the following bonus:
100% up to 1000 EUR. Min.dep 20 EUR. Bonus code: SOCIAL
Available for players who registered via Instagram
yes, filter "Social Networks"