Catamount Dining
This company first partnered with Western Carolina University in 1998
What is the Aramark?
This allergen, often found in breads, pastas, and cereals, is one of the top 9 food allergens.
What is wheat?
This is the number of feedback options provided by the HappyOrNot system.
What is four?
In the WEST model, this step involves making a connection with the customer, often through direct gaze.
What is Engage/Eye contact?
This princess, known for her ice powers, is the protagonist of a Disney movie that tells us to ‘Let it Go’
Who is Elsa from Frozen?
These two units are the only locations outside of a dining hall to accept meal swipes
What is BRB & 1889 Bistro.
This allergen, a popular legume, can be found in a variety of forms including butter, oil, and flour.
What is peanut?
This color represents the most positive feedback in the HappyOrNot system.
What is green?
The final step in the WEST model, this action shows appreciation for the customer’s time and business.
What is Thank?
This villain is known for his magical powers and is the nemesis of Aladdin.
Who is Jafar?
Students may use every payment method except this one to pay for a gift card at Starbucks
What is DB.
This term refers to the process by which allergens are unintentionally transferred from foods containing allergens to foods that do not contain allergens.
What is cross-contact?
This is the frequency at which the HappyOrNot system collects feedback data.
What is real-time?
In the LEARN model, this is the step where you show understanding and share the feelings of the customer.
What is Empathize?
This is a 2003 American animated adventure film that tells the story of the overprotective clownfish named Marlin who, along with a regal blue tang named Dory, searches for his abducted son.
What is Finding Nemo?
This Meal plans offers students a weekly set number of meals.
What is the weekly 14.
This practice, crucial in preventing cross-contact, involves thoroughly cleaning cooking utensils, cutting boards, and other kitchen surfaces.
What is sanitation?
This is the online platform where users can access Happy or Not Data.
What is the Happy or Not Dashboard?
This is the first step in the LEARN service recovery model, which involves understanding the customer’s problem
What is Listen?
This Disney movie features a young girl named Riley and her five personified emotions.
What is Inside Out.
This is the total number of different meal plans catamount dining offers to first year students.
What is Two.
This document, often provided by food manufacturers, can help identify potential allergens in food products.
What is an ingredient list?
This is the country where the HappyOrNot company was founded.
What is Finland?
This acronym, representing four standards of Aramark’s customer service excellence program
What is WEST?
This 1940 Disney film was the first commercial film to be released with stereophonic sound, a precursor to the modern surround sound. It was also the first to use the multiplane camera to create a three-dimensional effect in animation
What is “Fantasia”?