Call Basics
When do we leave a voicemail?
We don't! So don't listen to them!
If the prospect wants to mail in a pledge, what do you result it as?
Pledge: remember to give them the mailing info from the whiteboard
True or False: You don't need to let us know if you're running a couple minutes late.
False: Always call the TM Super number if you are running late (or think you may be late) for any reason.
What is the official mascot for UMN?
Goldy the gopher
What is the max number of times we ask for a donation during the call (non-donor)?
3
If the line is beeping for a long time what should you result it as?
Disconnected
When do you not have to use a switch?
- Sickness
- Class related event (let Erin know ahead of time)
- Emergency
Name the other UMN sister campuses
Duluth, Morris, Crookston, and Rochester
If your prospect asks a question you don't know the answer to, what should you do?
- Ask us or write a detailed description in the comments
- Make sure to not give them false information!
If a relative answers and say that the prospect can't come to the phone right now, how should you result it as?
Recall
What is the individual dial goal for day and evening shifts?
50 for day shifts, 100 for evening shifts :)
When was the UMN founded?
1851
True or False: It is ok to hang up if the prospect says "I'm busy, call back later"
False: Confirm a better time for a callback and result it appropriately
If a Google Assistant answers your call (i.e. "please state the reason for your call"), how should you result it as?
Blocked Call
True or False: When you're using ESST, you must let the Supervisors, Erin, and I know via email.
False: You must let Erin know so she can approve your time, but you don't need to let the rest of us know.
What does the M in M Engage stand for?
Minnesota <3