Getting Started
This step confirms that the medication the pharmacy received matches what the patient and prescriber expect.
What is Rx Verification?
This financial assistance program, often provided by a medication manufacturer, can help reduce a patient's out-of-pocket medication costs.
What is copay assistance?
This step documents the patient’s current medications and allergies so the clinician can review them with the patient.
What is completing the Meds and Allergies Tab?
This provides patients with information on what to do with their Welcome Packet, how deliveries work, or how to refill a medication.
What is the Welcome Assessment?
Tool used to verify a patient's address?
What is SmartyStreets?
This number helps route the claim to the correct insurance company when processing a pharmacy claim.
What is the Rx BIN?
If a patient does not know their current medications during the Welcome Call, this action may be required before medication can be dispensed.
What is calling back with a complete medication list?
When you are unsure how to handle a situation during a Welcome Call, this guide is listed as one of your available lifelines.
What is the Welcome Call Interactive Guide?
The Initial Patient Setup and the Clinical Portion.
What are the two main steps in the Welcome Call process?
The four pieces of information commonly found on a prescription insurance card and are needed to process pharmacy benefits.
What are the Member ID, Rx BIN, Rx PCN, and Rx Group?
A patient is starting a new therapy that does not involve injections. You should still ask whether they need these before completing order setup.
What are supplies?
Unlike the Welcome Assessment, these assessments are reserved for clinicians and are completed during the second part of the Welcome Call.
What are Drug and Disease State Assessments?
Name, Date of Birth, Address, Language, Phone Number, Email, Emergency Contact and Time Zone
What are the pieces of information that need to be updated in the Patient Demographics tab?
This department is responsible for adding insurance information to a patient profile.
What is the Intake Team?
You discover there is no prescription on file for a patient's medication. Rather than scheduling an order, the patient must take this action first.
What is ask their prescriber to send a new prescription to the pharmacy?
This team receives transfers when an incomplete HUB assessment is identified during a welcome call.
What is the Enhanced Services Team?
This accreditation is the reason Lumicera asks patients to provide a secondary contact during the Welcome Call process.
What is ACHC Accreditation?
This step helps determine whether Lumicera can fill for a patient's insurance, confirms all insurance coverage is on file, and identifies any copay assistance available to help pay for the medication.
What is the goal of Step 2 of the Welcome Call Process - Insurance?
Whether it's a reaction to latex, food, or medication, this information is gathered before dispensing so potential safety issues can be identified.
What are allergies?
These are all components of this handoff communication:patient name, DOB, medication, new versus continuing therapy, and unresolved questions.
What is a transfer summary?