EOS
Where would I find the clients accident description?
In the injury tab
What is the name of the main landing page in salesforce when you open a claim?
Claim on a page
Can you receive weekly compensation if you are over 65 and suffered a physical injury?
Yes - You can continue to receive weekly compensation as well as NZSAQ, if you were employed at the time of the accident
Name 2 vocational programmes
Back to Work or Stay at Work
What is DOFI?
The date the client was first medically signed off work or the first date the client took time off work to seek medical treatment
Where would I see what injuries ACC is covering?
The medical tab
What are the boxes under the recovery plan called?
Life Areas
What percentage is weekly compensation paid at?
80% of a clients weekly income
What is a SAW
The Stay at Work (SAW) service helps clients to achieve an early return to work. It is for those clients who are returning to their current employer. and need assistance with this return
In what section of the welcome conversation would I find the Expected Claim Outcome (ECO) dates?
Client goals
Where would I find the short term and long term rates?
Earnings & Exclusions period tab
What are the names given to the programmes ACC have approved in the recovery plan?
Agreed Interventions
What is abatement?
ACC recalculates clients weekly payments in line with any additional liable income the client receives whilst on weekly compensation
What earnings does ACC look at to assess weekly compensation payments
The 4 weeks prior to accident for short term rate and the 52 weeks prior to the accident for the long term rate
What is the name of the flowchart in the weekly compensation section of the welcome conversation?
The Extension of Earner Status flowchart
Do we cancel or close a welcome task in EOS if we have been unsuccessful in contacting a client after multiple attempts?
Cancel the task - This ensures that a heartbeat feedback survey is not sent to the client who we have not spoken with
Can you name the 7 life areas?
Treatment, vocational, social, engagement, health, other & cultural
How do we determine a Delayed Request for Weekly Compensation
A delayed request for weekly compensation (DRWC) is:
DOFI = A request for weekly compensation received 28 days + ECO max (days) or more, after the date of the accident
DOSI = A request for weekly compensation received 28 days, or more, after the end date of the last period of incapacity (unless the below exceptions apply)
The DRWC process for DOSI weekly compensation requests does not apply in the following situations, and weekly compensation can be set-up normally:
- If the DOSI date is still within 28 days + ECO max (days) after the date of the accident
- If the DOSI request for weekly compensation relates to ACC funded surgery (and there is no delay between surgery date and when the medical incapacity is issued).
Does every client need vocational intervention?
No - Vocational programmes are tailored for clients that need specialised assistance.
What are the tabs in the welcome conversation named?
Intro, treatment, support, weekly compensation, work and planning, client goals & close out
How would I add a recovery plan subcase in EOS if one is not present?
Click on add sub-case button up to and select recovery plan
What are the 4 action types in salesforce?
Agreed intervention, reminder, contact & recovery check-in
What are the 9 non-negotiables
Bank Account, IRD Number, Tax Code, Work Pattern, Average hours worked per week, incapacity approved in EOS, incurred date in line with DOFI, fund code, hours worked prior to incapacity
What is a work trial?
The term work trial is commonly used to explain a scenario in which the client is completing some work, but not receiving payment from the employer. During a work trial ACC continues to provide weekly compensation.
What is the name of the document we send when we need more time to consider cover
CVR30