Servers
How long is classroom time?
30 minutes
How much head should there be in a pint?
3/4
Demonstrate the proper way to answer a call ahead.
Hi, thank you for calling Bubba's 33 in Brownsville, Tx my name is .. how may I help you.
Demonstrate how to properly bag a to-go order.
Read the ticket, highlight important details, staple, use stickers, condiments in the brown bag.
How long are we supposed to be taking to turn tables
45 seconds
Why is the A-frame important? (Demonstrate it)
So we can present the food to the guests and tables around.
What are the Q&I's for the frozen margarita mix.
Hint of tequila, smooth finish, soft in hellow and grainy.
What is the host wheel used for?
It has different questions to ask the guests for better interaction as we lead them to their table.
How can you upsell on a to-go order?
Load the fries, smother burgers, ask if they'd like to purchase 32oz.
What are the hot spots to disinfect inside the restroom?
Door handles, soap dispensers, toilet paper dispenser, mirror and sinks.
What is the pivot system? and why is it important?
Numbering the guests seating correctly starting from left to right. It allows us to hand off food in an organized matter.
How long should it take to make drinks at well?
2-3 minutes
What are we asking guests when leading them to their table?
Is this your first time at Bubba's? How are ya'll doing today?
What items need to be highlighted on the ticket?
Drinks and any boxed up hot food (example: pizza, garlic knots)
Where do the spray bottles and rags go after your shift?
SA corner located in the host stand!
How many signatures do you need for a checkout?
2!
If someone orders a double, does it go in a short or tall glass?
Short
When a guest walks in for their to-go order what is the proper procedure to take?
Are you here for a to-go order? Is it a Door-dash, Uber or regular pick up?
Name the responsibilities of to-go
Answering To-Go calls, packaging third party & online orders, restocking everything, helping out with expo, and restroom checks.
What is the correct set up and indicator of a clean table?
Having all the menus facing the correct way and placing the drink menu up.
When should we be check ready?
ALL THE TIME! :)
How do you label a product?
Use the label machine in the back and get a manager's signature.
How do we ensure that we are the friendliest place in town?
Big hellos and big goodbyes. (Give us a demonstration)
What are the closing duties?
Restock everything.
T/F: There isn't any designated sections for SA'S.
FALSE