Providers
A provider has a contract with the health plan - they are...
In network
This is the age in which individuals become their own delegate until they give permission to someone else
18
The CEO or our company
Raj Singh
Nurse
The name of our Intranet
The Beat
Under what tab in Inview do we find the Provider search guidance/process for a member?
Benefits
This is the phone prompt for a member having put in information that did not line up with what we have in our system
HIPAA no Match
How do we search for other individuals in softphone?
By name
What is Accolade's term for manager/leader?
This type of doctor would treat hormone disorders and diabetes, amongst other diagnoses
Endocrinologist
How can we deliver provider search results? Must get at least 2/3
Through the mobile app, verbally, mail (NO EMAIL)
We must remind members of this when making an outbound call
On a recorded line
This city in Arizona has the second greatest number of Health Assistants to Plymouth Meeting
Scottsdale
Our members have their insurance and partnership with Accolade through...
their employer/company
This system shows your schedule each day when you finish training
Verint
If Accolade's Provider Search tool isn't working, where will Inview direct us?
Health plan website
The Accolade term for permission to speak on a member's behalf to another individual
Delegate Status
This is at the center of Accolade's Cultural cornerstones
Trust
When you change your softphone status each day, you are effectively clocking in-where do those logged hours get sent to the next business day?
Workday
What reason do we use in Inview if someone got to us in error, such as a provider?
Redirect
UMR is this for UHC, Meritain is this for Aetna, the affiliated company that process claims
TPA (Third Party Administrator)
Members can create one of these for an added layer of security in addition to basic HIPAA info
Privacy Pin
These 4 letters represent our stock market ticker
ACCD
All the tiles and programs that serve as a 'hub' can be found on this dashboard
Okta/Applications
The Provider Search tool allows us to search by name of provider/facility, type of procedure, and...