MX Procedure Updates
Loan Detective
Clicks & Tricks
Name That Acronym
Quote me on that
100

Internal Refinance applications must receive approval from who before the Addtl Fees/Amounts section is completed on the Funding page.

Who is Underwriting or auto-decisioning.

100

Justin Bieber requested a personal loan for $1,500.00 what is the longest his term can be?

What is 12 months or 1 year.

100

I have a 100-page board report to look through but do not have time to read all the pages, what shortcut can I use to do a quick skim for any key words I would like. 

What is Ctrl F.

100

What does ACH stand for?

What is the Automated Clearing House?

100

The Force will be with you, always

What is Star Wars

200

Proof of insurance MUST be added to CenterPoint using which 2 Options?

What is Option 1 - Member has an insurance declarations page, and Option 2 - Member does not have insurance declarations page but has an insurance ID card or can verbally give the information. 

DO NOT USE: Quick Submission option 

200

Effective October 1, 2026 what is happening to all Visa Signature Credit Card holders?

What is an interest rate increase.

200

Symitar is frozen on my screen, and the x button is not closing the app, what is another way I can force close Symitar without restarting my whole computer?

What is Ctrl, Alt, Delete, and close it through task manager.

200

What does POD stand for?

What is Payable on Death?

200

Life is like a box of chocolates. You never know what you're gonna get

What is Forrest Gump?

300

Which new procedure just got published this month (September)?

What is New Check Processing procedure

300

Which product is now a part of the Sales Force pre-approval offers?

What is Visa Traditional?

300

What is the name of the AI tool that can search all chats you are a part of to find you the quickest answers to your questions?

What is Slackbot?

300

What does KYC stand for?

What is Know your customer?

300

Nobody puts Baby in a corner

What is Dirty Dancing?

400

When a notarized wire form is not possible in remote emergency situation and a manager has given permissions to do the wire, how must the password be provided to the member?

What is the eSign password must be provided verbally to the member and cannot be sent by email. 

400

Victor Wembanyama would like to purchase a new Mercedes Benz Sprinter Van because it is the only thing is legs will fit comfortable in. The Van is $125,000 and loan will be for 84 months; he would like to know what we can offer if this vehicle were to get totaled and he owed extra?

What is a personal loan, unfortunately the max loan amount is $100,000.00 to be eligible for GAP.  

400

Ctrl + Z and Ctrl + Y do what?

What is 

  • Ctrl + Z – Undo?

  • Ctrl + Y – Redo?

400

What does BOLO stand for?

What is Be On the Look Out?

400

As if!

What is Clueless?

500

What do you do if a member request more beneficiary's than space allows on the forms?

What is The MXC will complete as many forms as needed, collect signatures from all membership owners on each additional form, print them, label the upper-right corner (e.g., “1 of 2,” “2 of 2”), and scan/upload them as a single file to Synergy. 

500

What are the names of the three different coverage options we offer through Route 66 a vehicle may qualify for?

What is Easy Street (factory-type), Main Street (Deluxe), and First Street (Drivetrain Plus)?

500

I have copied and pasted so many things today, and I really need to look at something I copied but I accidently just copied another thing, how can I go back and see what I previously copied?

What is Win + V to open clipboard history.


(If it’s off, Windows will prompt you to Turn on clipboard history)


500

What does ARM stand for?

What is an adjustable rate mortage?

500

I'm the king of the world!

What is the Titanic?