Show:
DE Culture
DE Electronic Resources
Learning Management System (LMS)
DE Organization Structure
Interpersonal Skills
100

DE is one of the nation's largest supplier of what two products?

What is Electric Power and Natural Gas

100

What resource do you access to locate a job aid?

What is the Performance Support Tool.

100
What resource do you access the LMS system from?

What is DomNet.

100

What Union represents Dominion Energy Ohio employees?

What is Local G-555.
100

Name the 2 types of customers Dominion Energy services.

What are Internal and External

200

Where is Dominion Energy Ohio's Headquarters?

What is Cleveland

200

What resource do you access to update personal information and manage your time (ex. vacation, sick time, and record working hours).

What is My SAP Workspace

200

In the LMS System, what tile provides a list of courses that need to be completed, along with their due dates?

What is the Courses Tile - apart of the Dashboard Tiles.

200
What operating group does Dominion Energy Ohio fall within?

What is Gas Distribution Operations, part of Gas Infrastructure Group.

200
What 3 pieces of customer information should never be shared.

What are phone numbers, account numbers and financial and or billing information.

300

At Dominion Energy, what does ERG stand for?

What is Employee Resource Group

300

What resource would you access to view an organizational chart, view available job listings, and view your performance goals.

What is the HUB.

300

While reviewing a CBT, what must you do to receive full credit for the training?

What is complete each slide.

300

The 4 Operating Segments that comprise Dominion Energy?

What are Gas Infrastructure, Power Delivery, Power Generation and Services Group

300

List the 5 A's customer service model.

What are Acknowledge, Appreciate, Affirm, Assure and A Positive Close

400

List the 5 Dominion Energy Core Values.

What are Safety, Ethics, Excellence, Embrace Change and One Dominion Energy (Teamwork).

400

What process do you follow if you fall for a phishing scam while on the Dominion Energy network?

What is Unplug, Disconnect, and Call the Dominion Energy Helpline.

400

While taking a CBT, what 3 things are displayed on the 'Results' slide?

What is your total score, the minimum passing score and whether or not you passed the knowledge check was passed.

400
The four primary business areas in Dominion Energy Ohio.

What are Commercial Operations, Design and Construction, Pipeline Operations, and Pipeline Safety Performance & Support

400
List 3 types of external customers that DEO employees interact with.

What are residential, commercial, large commercial/industrial, marketers/suppliers, off-system market-shale, other utility companies, and police and fire departments