Leads
What is a patient called when they filled out our form online and their information has not been verified?
Lead
What is a qualified lead?
Deal
A patient calls in and they are in the "Additional Information" lead stage. What department would you transfer the call to?
Customer Service Department
What are the two labs that we use for the samples?
Access Dx and Cquenta
How would a patient receive their results?
Email and hard copy
When does a lead become a deal?
When the patient's information is verified, insurance has been verified, and we have their doctor's information.
What is the other profile called when the patient becomes a deal?
Contact
If patient calls in and stating that they received their kit, but they do not know what to do with it, what department would you transfer the call to?
Swabbers/Instructors
How long is the processing time for CGx?
3 - 4 weeks
Health Awareness Project is an extension of what?
AmeriHealth laboratory
What does Additional information lead stage mean?
Information the patient provided is incorrect or missing such as: date of birth, name, insurance ID, etc.
What is the deal stage a patient is in once they are qualified?
New
A patient calls in with Aetna insurance only and is wondering if they qualify for our services. Does the patient qualify for our service? Explain your answer.
Yes, we will offer the self-pay option of $700.
AmeriHealth Lab is accredited by?
Clinical Laboratory Improvement Amendments of 1988 (CLIA) and Commission on Laboratory Accreditation (COLA)
How much would it cost out of pocket to pay for one of our genetic counselors?
$95
How do you verify a patient's insurance benefits through Freshsales?
Select "Re-Run VOB" then select "New" then refresh the page.
What are the three types of deal pipelines a patient can have?
CGx, PGx, or CGx/PGx
Doctor's advocate calls a doctor's office and the receptionists tells them that they have not received the requisition form. What should the next steps be?
Verify fax number and re-fax the requisition form
True/False: A patient has a positive variant, BRCA1, so the patient is diagnosed with breast cancer.
False. The final report is NOT a diagnostic tool. The patient has an increased risk of developing cancer.
Is Tylenol considered a qualified pain medication for Pharmacogenomics?
No
A customer service representative is on the phone with a patient who is in the "Pre-Qualfied" lead stage for CGx and PGx The representative verified the following:
Name, date of birth, email, phone number, insurance, collected PCP information.
What did the customer service representative missed?
Height and weight, personal/family history of cancer
When would a patient be moved to "Failed QNS?"
When the patient's sample is rejected in lab.
True/False: The shipping department received a kit back from a patient, they noticed that the PGx form was missing the ICD codes, can the doctor advocates use the patient's medication list to select the ICD codes?
True
Name the locations of the following labs:
AmeriHealth
MP3
C'Quentia
Access Dx
AmerihHealth: Dallas, TX
MP3: Denton, TX
C'Quentia: Memphis, TN
Access Dx: Houston, TX
If a patient does not complete their patient consent forms, what tool does admin use to send the missing patient consent forms to the patient electronically?
SignNow