Party Host
Party Host are not allowed to
Pick up kids
What is not allowed inside the play zones?
Outside food or drinks
The working hours for HK Bolingbrook are..
Mon-Fri: 9am - 8pm
Saturday: 9am - 9pm
Sunday: 9am - 7pm
How should tattoos be managed in uniform?
Covered by clothing or makeup
The names of the zones
Big kid zone
Kid zone
Mini zone
What items should be in the party room
A knife
Painters tape
A lighter
Primary responsibility for front desk associate
Check in all guest
Play structures close
10 minutes before the facility closes
Main purpose of maintaining proper grooming and uniform policies?
To present a professional image
You notice deficiencies in the facility equipment. What do you do?
Notify management and maintenance
The main responsibility of a party host
Ensuring a clean party room
Front desk staff must verify
A waiver for EVERY guest
HyperKidz smoking policy
Allowed during breaks away from the main entrance
Where should your name tag be worn on your uniform?
On the left side at chest level
Age range for mini zone and kid zone
Mini - 2 and under
Kids- 3-7
A party host clipboard should have..
Party sheets & “Special gift”
All guest must wear ____ in the play zones
Socks
Requirement for personal phone usage
Keep phone on vibrate and only use for emergencies
What should you do if your uniform becomes damaged or excessively worn?
Replace it with a clean well maintained uniform
What does the gate guard do when a family is leaving?
Ensure that children leave the facility with their respective families buy ensuring matching wristband numbers
The “special gift” is
A free one day pass
What is the primary roll of the front desk associate?
Completing cash register transaction and ensuring all guest have a valid waiver
What are the main pillars of HyperKidz philosophy?
1) Clean
2) Safe
3) Fun
4) Guest Satisfaction
What kind of makeup and jewelry is acceptable to wear at HK?
Makeup: modest and natural/neutral tones
Jewelry: minimal and tasteful
A child is cry. What does a floor associate do?
Ask the parent if there’s anything they can do to help