Show:
Pyramid Hotel group
Service Basics
Our Hotel
Marriott
Renaissance Terminology
100
Rick Kelleher, Jim Dina, Warren Fields
What is Pyramid Hotel Group'S Principal Partners
100
Within a certain distance make eye contact with the guest, then verbally acknowledge the guest
What is 15/ 5 rule
100
Farm
What is The current theme of the discovery table in the Lounge
100
Silver, Gold, Platinum
What is Levels of Elite Membership
100
Employees
What is Ambassador
200
Recognize, Rewards, Responsive, Professional, Fun & Friendly
What is the 5 Points of CARE
200
LEARN Model
What is Listen, Emphasize, Apologize, Respond, Notify
200
2009
What is The year the hotel was renovated from a Sheraton to a Renaissance
200
Front desk
What is Reception
300
Guests, Employees, Owners, Community
What is the Pyramid's core customers AKA the Pyramid Triangle
300
42
What is the number of suites in our hotel
300
Housekeeping
What is Style
400
Palms
What is Pyramids monthly online training for all associates
400
Repetition, write it down, Associate it with something familiar to you
What is ways to remember a guest name
400
Intriguing, Indigenous, Independent
What is Our Renaissance Core Values
400
Renaissance Guests
What is Discoverers
500
1999
What is The year Pyramid Hotel Group was founded
500
AWARE
What is the Acronym for Body language; spAce, Watch, fAcial expression, gestuRes, posturE
500
Nathan Clark
What is Our General Manager
500
Concierge
What is Navigator