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History of Mike's
Primary Expectations
Code of Ethics
More Code of Ethics
Not Code of Ethics
100
True or False - Mike's Carwash has franchises.
False; Mike's has been family owned since the beginning
100

True or False: The pocket card with Mike's Purpose and Values must be on you when in uniform

False.  However, we do expect everyone to know the Purpose and Values and follow them each day.

100

Who is responsible for making sure everyone at the location is safe?

EVERYONE!

100
While we encourage our teams to get along at Mike's, it is considered ___________ if a Manager and Associate socialize outside of work
Fraternization, an offense that leads to disciplinary action.
100
Who has access to the wifi at a Mike's location?
NOONE
200
How many automatic carwashes were in Indiana prior to Mike's?
0; Mike's was the first automatic carwash in Indiana
200
At Mike's, we expect _____ and wrinkle free uniforms EVERY shift.
Clean
200
True or False - Mike's will only prosecute theft of items over $100
False; Mike's will prosecute all theft to the fullest extent of the law.
200
The team is allowed to listen to music with profane language in which area of the carwash?
Nowhere
200
True or False - It is OK to connect a personal / unauthorized device to the Mike's Carwash network or computers.
False; it is a major security risk. You should never plug a USB or anything similar into a Mike's computer
300
True or False: Mike's Carwash is named after the current president, Mike Dahm.
False - The carwash was named after Joe and Ed's younger brother Mike. Joe thought "Mike's Minit Man Carwash" sounded good.
300
How often are male team members expected to shave?
Every Day; even if they have facial hair, it should be trimmed daily before work.
300
True or False; an inappropriate conversation can lead to serious repercussions for all parties involved
TRUE
300

Taking vending items without paying could lead to ________, the final step in our discipline process.

Termination

300
True or False; it is OK to tell a customer/friend/family member how many customers we have washed?
False; For the safety of our team... If a customer, family or friend asks, simply say you are not sure
400
The first Mike's was located where? Hint: second largest city in Indiana
Fort Wayne
400

What happens if I am late to a team meeting or training class without calling?

Your management team will decide on the most appropriate level of discipline (performance discussion, STAR-AR, written warning, termination). These are considered scheduled shifts, just like working at the location.

400
True or False - Making another Team Member uncomfortable at work is OK as long as there are more people laughing than there are crying
False
400
Is it acceptable for the entire location team to hang out outside of work?
Yes, provided it is at a public place where ALL team members have been invited.
400
Who knows which customers are mystery shoppers?
Nobody; not even your Area Director knows when shoppers are coming.
500
The first Mike's opened in what year?
1948
500
If you are going to be late for any reason, what are you expected to do? (Hint: it shows teamwork and accountability)
Call your location to let the team know you are running late... even if it is only a couple minutes
500
What are Ghost Hours?
When you are clocked in but not working/not there.
500

True or False - If you are joking with a friend at work and a third person gets offended, you would not face serious consequences because you had no idea the offended party was listening

FALSE: People have been terminated for saying offensive things. It does not matter who you thought was or was not listening

500

At what level in the organization do we start to refer to people as Mr. ______ or Mrs. ______?

What is never, the Owner of the company goes by Mike and the COO is Ty.