Click
The button we select to see available appointment dates.
Get Appointments
True or False: The member needs to complete the Authorization to Treat Form in order for the Nurse Practitioner to conduct the health assessment.
True
Name of section in AaNeel where we can update patient demographic information.
Demographics
What is the best thing to copy from Luminate and paste in AaNeel to search for a member?
Phone number (we can also use AaNeel ID, address or name)
True or False: We need to give the recorded line disclaimer whenever a caller answers the phone.
True
What you should select in the visit card if you leave a voicemail.
Cancel Button
False
Communication Log
The menu in Luminate we will use to find the call list.
Outreach
We must always select one of these from a dropdown in Max before we select Save & Close.
Dispositions
The option we select under Actions to open the visit card
New Visit
What is one example of a disqualifying question?
Dialysis
Transplant in past 12 months
LVAD
Hospice
The name of the dropdown in AaNeel we can check to see if we scheduled an appointment for a member.
Scheduler -> Member Appointment
Where we will find the de-attribution form in Luminate.
Eligibility
When a member pushes back, we should attempt one of these.
Rebuttal
The Visit Type we are scheduling for.
Medical - Comprehensive Initial
When do we verify the member's date of birth and address?
After they have agreed to a visit
What color will the dot next to the umbrella be if a member is eligible?
Green
Call
Name one thing we should not say while speaking with members.
Free services
Meet and Greet
One and Done
We offer transportation
The Nurse Practitioner will see you outside of business hours
What you should do if you accidentally book an appointment.
Search for the visit in Click and Cancel it
What would we do if a member answered yes to a disqualifying question?
De-attribute the member
Do we have to document for every member we access in Luminate? Why or why not?
No. We should only document if we make a call to a member.
The name of the box we will UNCHECK when we remove a member with a wrong number from further calling lists.
Valid check box
We should schedule this many business days out with a member.
3 + business days