Red Scale
Pacing in the lobby
What is agitated
Name the 3 enhancing areas of the green zone
What is productivity, caring community and high quality relaxation
Approach//smile// greet//
Pretend to trip
Simple praise
What is the threat of lethal
You are sure you will get a yes
Tense, relax, pull
Refocus the attention
Approach and stand close to the victim
What is do nothing
You send a 'You Rock' card to a teammate
What is going over the top
What is dangerous
Using the same rate, tone, pitch, volume, words, facial expressions and gestures
What is planned persistence
Interview position
Two people are arguing about treatment and you ask if they are arguing about the Tigers game
Fake misunderstanding
You say, "I know that was hard for you."
What is effort
What is the purpose of the red scale
Individual was BLANK, as evidenced by BLANK and staff BLANK
What is individual was LEVEL as evidenced by BEHAVIORS and staff RESPONSE
Assess that this plan is safer than the previous
Always make it safer
Hold your hands up and say "whoa, whoa, whoa" while matching your arms from high to low
You say, "I know you can do this!"
What is confidence
What is the #1 predictor of violence
What is a history of violence
To make an activity greener it always costs more money
Make sure you have minimum impact on the person and the environment
What is TLC
Two people arguing and you say, "Do you guys know I don't like shellfish?"
Weakness of simple praise
What is it is quick, meaningless and routine