Name that Emotion/Feeling
You’ve been handling tough tickets all day, and suddenly your internet disconnects right before your break. You feel your heart race and your jaw clench.
Frustration or Anger
You feel this when you’re overwhelmed or pressured by your tasks.
Stress
Your teammate says, “You’re doing great, and I really admire your patience!” What love language is this?
Words of Affirmation/Recognition
What type of one-on-one session involves a client openly discussing their concerns, experiences, and emotions with a trained professional for about an hour?
Individual Wellness Session
True or False. Obsessive-Compulsive Disorder (OCD) is a serious mental health condition involving intrusive thoughts and compulsive behaviors and it's not just being neat and wanting things to be organized.
True.
Your teammate gives you a genuine compliment in the group chat, and others agree. You feel warm inside and start smiling without realizing it.
Happiness or Gratitude
This term describes what you feel when you feel tired, unmotivated, and emotionally drained after working too much for too long.
Burnout
After a stressful shift, your friend surprises you with your favorite snack. What love language is this?
Receiving Gifts/Generosity
What do you call a session where a group comes together to talk about topics related to mental health and wellbeing?
Group Wellness Session/Group Session
True or False. Gaslighting is when someone lies to you, questions you, or disagrees with you over what happened.
False. Gaslighting is an abuse tactic where you are manipulated to question your reality, memory, or sanity - not just a disagreement over what happened.
You made a mistake on a report, and now you’re scared your TM might be disappointed. You keep overthinking and can’t focus on your next task.
Anxiety or Worry
This term is used when you feel sad most of the time, lose interest in things you used to enjoy, and feel very tired for at least 2 weeks.
Depression - Requires at least 5 symptoms for proper diagnosis by a Psychologist/Psychiatrist (DSM-5)
You’ve had a tough day, and your partner listens to you without judging or interrupting. What love language are they showing?
Quality Time/Shared Moments
What kind of session involves group activities that help boost mental health and overall wellbeing?
Group Wellness Activity/Group Activity
True or False. Being "triggered" means that something makes you uncomfortable or annoyed.
False. A trigger is something that causes sudden increase in symptoms - like flashbacks in PTSD or compulsions in OCD. It's not just a source of general discomfort.
You reached your quota and productivity goals for the week! You feel proud and confident, like all your hard work paid off.
Accomplishment or Pride
It's something you do to take care of your emotions like deep breathing, journaling, or taking a break to stay mentally healthy during stressful days.
Coping Mechanism/Self-Care
Your teammate offers to handle your ticket queue for a while so you can take a break. What love language is this?
Acts of Service/Offering Help
If the wellbeing coaches aren't available or you're outside of work and need someone to talk to urgently or just need to vent, who can you reach out to?
24/7 Hotline Service
True or False. Trauma bonding is when you're bonding with someone over shared trauma or similar past experiences.
False. A trauma bond refers to a situation where someone develops strong feelings of sympathy, loyalty, dependence, and attachment towards their abuser.
You see a friend at work being quiet and withdrawn, not like their usual self. You feel a bit heavy-hearted and want to check on them.
Empathy or Concern
This is the ability to recover and keep going even after a difficult experience.
Resilience
After crying during a tough talk, a friend gives you a comforting hug. What love language is this?
Physical Touch/Warmth
During training, before you go live, what kind of talk do the wellbeing coaches facilitate that discusses how to bounce back from challenges or setbacks?
Resiliency Talk
True or False. Intrusive thoughts are random impulses you might want to act on; example: wanting to do something unexpected like dye your hair pink or eat cake for dinner
False. Intrusive thoughts are unwanted, involuntary thoughts that go against your real values and desires. You don't want to act on them, and them coming true would be your worst nightmare. They can be very prominent and distressing in disorders like OCD and PTSD.