Wes Kao Overview
Reason to sharpen your communication skills
To drive the outcomes you want
RLC abbreviation
Recipient-focused, logic, and cognitive load
Recipient-focused main point
What they might find compelling
What is included in the logic trait?
Rationale, assumptions, examples, data, thought process
Percentage of people multitasking during meetings
92%
Reason to practice Wes Kao all the time
To be prepared when presenting to executives
Always be _____
Selling
What is the recommended way to present data?
Show versus tell
What is the Minimum Effective Dose?
Read audience and find what is the minimum you need to do to get your outcome
What is meant by the intrinsic load?
Inherent difficulty of task or information being processed
Recommended way to learn Wes Kao
Try one area of focus at a time
What are some traits of executives?
Impatient, fast thinkers, direct, managing multiple people, maybe overly confident and deal with them infrequently
Things to consider when presenting to executives
Why my proposal benefits them and/or aligns with their priorities
What is the format when making recommendations?
I think we should...... because......? Share thought process.
What is the cost of high cognitive load?
Guess the meaning, rework due to misunderstanding, back and forth, signal and noise blurred, blast radius - one poorly written cause ripple effect.
What is the difference between executives and your direct manager from a communication standpoint.
I have less exposure to them and need to take advantage of it when I do
Why build up your baseline?
Easier to get to higher goal
What rewriting exercises did we do?
Want to stay home from travel and want to join new task force
What is the result of an inspected idea?
More productive, more complete proposal
What does MPCB stand for?
Main Point, Context Below. Another is BLUF - Bottom Line Up Front.
What is a consideration to prevent you from getting to your ideal goal?
How many friction points are there to achieving it
One important step to implement RLC
"Make it easy for audience to understand", "Share reasons to convince them", "What would they find compelling"
Questions to ask yourself about the Recipient Focused trait
What might they find compelling?
What is in it for them?
What do they care about?
What goal does this align with?
What are other considerations for the Logic trait?
To put your stance at the top of the reply, share enough to prevent pushback, motivate them to do something
What are some examples of low cognitive load?
"I need this from you", be specific, connective tissue - Less formatting, nothing confusing