Wes Kao Overview
Reason to sharpen your communication skills
What is to drive the outcomes you want.
RLC abbreviation
What is recipient-focused, logic, and cognitive load?
Recipient-focused main point
What is what they might find compelling?
Included in logic
What is rationale, assumptions, examples, data, thought process?
Percentage of people multitasking during meetings
What is 92%?
Reason to practice Wes Kao all the time
What is to be prepared when presenting to executives.
Always be _____
What is selling?
Way to present data
What is show versus tell?
Minimum effective dose
What is read audience and find what is the minimum you need to do to get your outcome?
Intrinsic load
What is inherent difficulty of task or information being processed?
Recommended way to learn Wes Kao
What is to try one area of focus at a time
Traits of executives
What are impatient, fast thinkers, direct, managing multiple people, maybe overly confident and deal with them infrequently?
Things to consider when presenting to executives
What is why my proposal benefits them and/or aligns with their priorities?
Making recommendations
What is I think we should...... because......? Share thought process.
Cost of cognitive load
What is guess the meaning, rework due to misunderstanding, back and forth, signal and noise blurred, blast radius - one poorly written cause ripple effect.
Difference between executives and your direct manager from a communication standpoint.
What is I have less exposure to them and need to take advantage of it when I do.
Why build up your baseline
What is easier to get to higher goal?
Class exercises
What are - want to stay home from travel and want to join new task force?
Inspected idea result
What is a more productive, more complete proposal?
MPCB
A barrier for your ideal goal
What is how many frictions points are there to achieving it?
One important step
What is "make it easy for audience to understand", "Share reasons to convince them", "what would they find compelling"?
Questions to ask yourself
What are - What might they find compelling?
What is in it for them?
What do they care about?
What goal does this align with?
Other considerations
What is to put your stance at the top of the reply, share enough to prevent pushback, motivate them to do something?
Examples of low cognitive load
What is "I need this from you", be specific, connective tissue? Less formatting, nothing confusing