Help!
This group should be contacted with your Encompass issues and questions.
What is the Encompass Admin Team?
Use this screen to mark a loan for a withdraw or denial; and then immediately complete this next step.
What is the Review Request Screen and then submit to my processor?
In the VOM section of the application, this box should be checked to indicate this home is the property being refinanced.
What is the Subject Property box?
You have this many days to complete a PreQual for a borrower; and once done, the file stays in your Prospects for this many days.
What are 21 days and 180 days?
Under this specific act, lenders officially have a mortgage application once they have received these six items: address, loan amount, income, estimated value, name, and social security number.
What are the 6 required RESPA items?
This quick entry form is where you add banking accounts for the borrower.
What is the VOD?
This section is where you add First Front Door funds.
What is the VOGG? Verification of Gifts and Grants
Entering this placeholder street address will not trigger an initial disclosure alert - telling the system this is just a PreQualification.
What is TBD?
You can check this box to bypass a soft-pull credit report.
What is the Hard Pull Exception?
This auto debit question is required on all portfolio loans.
What is the auto debit Y/N question?
When a borrower forgets their online password (again), MLOs can head here to reset it and save the day.
What is the Consumer Connect Portal?
These two documents are required to be in the eFolder prior to being able to submit to processing.
What are the Credit Report and Intent to Proceed?
When entering a property in the VOM, choose this property status for the borrower's PRIMARY, INVESTMENT, PENDING SALE, or SOLD property?
What is H, R, PS and S?
These two credit repair vendors assist borrowers in getting their credit score increased
What is Credit Xpert and CredEvolv.
This discount is applied after closing if the customer agrees to auto debit their mortgage payment from a WesBanco Checking account.
What is the .125% rate discount?
In Encompass, these keyboard keys allow you to search for a field.
What is CTRL + G?
These characters live in Encompass and give us all troubles.
What are the gremlins?
Encompass will automatically send the merchant portal email to the borrower requesting the upfront fee once this box is checked.
What is the Intent to Proceed?
DU requires a hard pull credit report for these loan types.
What are FHA and VA loans?
You need two applications in your loan file when this type of borrower exists; and it is optional for another scenario.
What is a non-occupant borrower; and a non-married joint application.
This Encompass screen contains helpful tips on common error messages.
What is the admin whiteboard on the Home screen?
This specific milestone is completed when submitting your loan for a PreApproval.
What is the PreApproval Processing milestone?
In the Disclosure Tracking screen, this date field must be filled in before the "Intent to Proceed" box will finally cooperate and get checked.
What is the Actual Received Date?
In the Factual Data order screen, this report type is automatically selected for a soft pull, while this one shows for a hard pull.
What is Prequal Report and Workflow Solutions?
You click this button on government loans to get MI.
What is Get MI