Scenarios
There is an empty spot of 32oz cups but 3 customers in line, which should you focus on first?
What is the 3 customers?
Who in leadership has 2 cats?
Who is Ash?
How long can pizza stay in the hot case?
What is 90 minutes?
How should you be positioned when using a ladder?
What is 3 points of contact?
How often should splashers be changed and cleaned?
What is weekly?
A customer wants to purchase a $250 Wesco gift card but when attempted to activate the receipt said to refund the customer, what do you do?
What is use the knuckle buster?
Who in leadership enjoys diamond art, puzzles, and coloring?
Who is Jaz?
What is every 4 hours?
Should you follow a customer outside if they stomped off angrily with their items without paying?
What is no?
When wiping shelves, what order should they be cleaned?
What is top to bottom?
An associate accidentally left an old reward deal on the floor, and the customer walks up with said items, how do you fix this?
What is price changing the item and then removing the deal from the floor.
Who in leadership is double jointed in both shoulders?
Who is Jill?
When should you wash your hands?
What is before putting on gloves and when changing into a new pair?
What should be done during a major gas spill/leak/release?
What is turn off surrounding pumps, call BLDI 24 spill response and clean up, standby until help arrives?
What color rags should be used to wipe gas pumps?
What is white rags?
What do you do when a customer hangs up the pump handle before pumping their gas?
What is having the customer pay for the gas again if credit? Or resetting the pump if it's cash?
Who in leadership had "Big Gansta" by Kevin Gates as their number one played song in Spotify in 2023?
Who is Lyndsey?
When should you start placing food in the hot cases? And when should you stop?
What is 6am and 9pm?
Who should you call incase of a power outage?
What is your location manager and district manager using a personal phone ASAP?
What temperature should sanitizer water be when cleaning dishes?
What is 74 degrees?
A customer drives off with a pump hose attached to their car, then returns to give it back, how do you move forward?
What is collecting their insurance information, and putting in an MC.
Who in your leadership has a green thumb?
Who is Ali?
What temperature should all hot food be kept at?
What is 145?
If you were being held up, when should you press the 'Hold up button'?
What is after the culprit leaves the store?
When doing the monthly coffee bean to cup hopper cleaning, what should you do to the hopper BEFORE washing, rinsing, and sanitizing?
What is wiping out oil with a dry, clean cloth?