The Loan Center
This is done every 90 days
How often the customers password needs to be changed in The Loan Center.
Order MI, check status, view MI result and activate my MI
What I can do in the Services and Order MI tab in Encompass
The hours you can call or email to get help
What is 7am - 7pm CST Monday - Friday.
Signifies the best price and is always on the far left. Multiple providers can be highlighted if there is a tie in price, provider is listed based on rate of return.
What is best execution.
Will be the green highlighted box means regarding the MI Quote.
Whether the customer sends documents or not
What makes a loan delegated vs non delegated?
After 6 months of inactivity
Why a customers account would go inactive
The LOS will store and allow the user to select the Rate Quote ID or the user can enter the Rate Quote ID in the Special Program field
How can I send my Rate Quote ID with my MI order?
Have customer service do a webinar or conference call to walk a user through our web service and assist with their submission
What to do if a customer needs more help submitting a loan and you are not available?
Property zip code, DTI without MI, Fico 1
What are the required fields in OB to get a rate quote?
Encompass, Empower, NetOxygen and Loan Center
What is all of the LOS's that are integrated for Contract Underwriting?
Inactivity for 1 year
Why a customers account is removed from our system?
MGIC will index and sort the documents as necessary
Why MGIC doesn't need my non-delegated documents in a particular stacking order
Drop down of all our integrations and user guides
What is under tools - technology partners on mgic.com
EllieMae, Finastra, Calyx, BlueSage, CloudVirga, Byte, Fiserv, Mortgage Builder, OpenClose, Mortgage Cadence, Origence, mortgage CTD, Tavant, MortgageFlex, Winpro
Who is Optimal Blue integrated with?
A rate quote only integration (BPMI and SPMI only) and only integrated with Encompass and Byte. The lender drives any new LOS integrations, not MGIC.
What is Cloud Virga?
How to avoid a user going inactive?
To help eliminate the issue where users get the wrong credentials and end up submitting MI App's using Rate Quote Only credentials
Why do we want the Encompass system administrator to always setup the users?
The way to cancel a certificate online
What is when on Loan Center go to 'manage existing loans' click into desired loan and on right side under 'Quick Actions' select 'Cancel Approval'
Icon must be selected. Does NOT automatically populate from Encompass. Fico 1 should be represented score for the loan. Will price on lower Fico for MI
What is how to quote correctly with multiple borrowers?
MI application, final & valid AUS Findings, 1008/1007, Completed & signed 1003/65 loan application, credit report and all other credit documentation, including VOR, VOM, Income & employment verification for all borrowers, asset verification for all borrowers, appraisal or other property valuation documentation, including all addendums, attachments, schedules, photographs, and other information included by the appraiser, Collateral Underwriter findings or SSR, Sales Contract, loan approval, underwriting and/or processing notes, any other documents used in the underwriting process
What documents should be submitted with a Non-Delegated order?
Under managing existing loan in the loan center, a user can search for the MGIC loan number of any file submitted by a coworker or through a LOS
What is how to upload documents on a file submitted through their LOS?
Logins for rate quote only users and another for those ordering
What two types of logins/set ups a customer is able to have?
The differences from quote to certificate. Quoted as a purchase and ordered as a refinance? Quote under 45 and ordered over 45?
What to look for and ask if a customer says their commitment doesn't match their quote
Housing to Income Ratio, First Time Homebuyer, Self-Employed, Foreclosure last 7 years, and Bankruptcy last 7 years.
My customer has their own proprietary system and would like it integrated with MGIC to be more efficient
Why I would need to contact Leslie Malicki or Integration Services