Show:
Safety
Protect Resident
Customer Service
Policy
Dining
100
On the corner of 74th and Greenfield
Where is the closest fire hydrant to the building
100
RACE in case of emergency
Remove resident, Alarm the community, Confine the fire, Extingish the fire
100
Let me look into that, a manager will be in contact with you.
What if a family has a request such as can we assist a family member to an appointment?
100
Should never be said at work.
Where can we use offensive language at work?
100
7:30am- 11:30am- 4:30pm-
What are meal start times?
200
Sounds during bad weather and is at the front desk
What is the weather radio?
200
Mickey Mouse threw his food on the ground and staff walk over and hit Mickey on the side of the head. Phoebe Jones is in the lounge and takes apart the puzzel on the table that other residents and staff have been working on for months. Staff walks in and says "you idiot what have you done!"
What is abuse?
200
Collect information on a DI sheet and call CSM Kate House and if Kate is not contacted within 15 minutes call Dawn Willert, Administrator
What to do if someone calls about a direct inquiry and Kate and Dawn are not in the building?
200
Only can be used by MA's to contact doctors or health service nurses. Or with special permission from department manager and Administrator for family emergency reasons.
When can cell phones be used?
200
Hairnets, apron, and gloves are worn in Kitchen Apron and washed hands when serving in dining room
What three things should be worn when working in the kitchen? What should be worn when working in the dining room
300
Emergency supplies are located there.
What is on each lounge, by the copier, and in large life engagement room?
300
Had a hard night out with friends so not feeling like giving resident a shower today. Noticed resident is wearing same clothes as yesterday and says nothing to RA or Health Services to bring it to their attention. Doing weekly housekeeping and really not in the mood to deal with Mr. Smith so I will skip that room, he is craby and he smells. Mr. Jones drinks to much coffee and I will fill his cup once but I am not returning to him during the meal because he is rude to me.
What is neglect
300
Give a tour using tour guide at front desk on wall this can be done by anyone.
What if a person walks in and asks for information about the community and Kate or Dawn are not in? Who can give a tour?
300
Black pants and white shirts, maroon or blue shirts and black or tan slacks, professional casual business, dockers and shirts with collars.
What are department uniforms.
300
Serve per table, carring maximum 4 plates on a tray, telling cook the residents at that table and preference for the meal.
How to wait on tables during meal?
400
In the basement and should only be pulled when instructed by Maintenance supervisor, administrator, or local emergency staff (fire or police).
Where is the main electrical panel and how do you turn it off?
400
A resident has a new bracelet and shows it to a staff member, staff member asks if they can have it. A staff person sees a new purse in the closet and figures the resident will not miss it and takes it.
What is misappropriation?
400
If possible we should stop what we are doing and assist if we can not assist we either can ask them to wait a moment or ask someone else to assist.
What if a resident asks for assistance with taking an item up to their room?
400
Must be worn when on duty.
What is a name tag?
400
Over 40 of our residents
How many residents have special diets per their doctors?
500
On each floor in the hall remove a ceiling tile and turn the valve counter clockwise to stop the water
How do you turn off a valve if water is flooding in a room?
500
Remove the resident to a safe area. Notify manager or lead MA immediately within 15 minutes max, Manager/lead MA remove staff member from floor, have staff member write up incident in detail, interview resident and staff person that contacted manager/lead Ma and contact Administrator or designee to review if person can return to duty or is suspended pending further investigation.
What are the steps to take if you see someone yelling, swearing, hitting a resident?
500
NEVER. No can only be used with an acceptable explanation such as it is not safe for you to drink alcohol with medication, or no we have a policy that I can not take that gift. We should respond let me find someone that can assist you.
When can a staff member respond with NO or that is not my job?
500
Must call manager or scheduler not front desk.
When calling in sick or for not coming into work?
500
All residents have options.
What are choices for meals?