Definitions
Specific WSH office location determined by city and 90-minute radius
What is a Branch
Regardless of the manufacturer, the shower/bath system is made of...
100% Acrylic
WSH Inside Sale Department Core Purpose Is
To Bring Happiness To Every Call :)
POA Stands For
Power of Attorney
When rescheduling an appointment that has been officially canceled we can assume and use previous agents notes and set the appointment.
False
Windows that slide up and down
What is Double Hung (DH)
WSH back's their workmanship with this?
What is the One year West Shore Peace of Mind Pledge
Here At WSH We Take
Extreme Ownership
HI Stands For
Home Improvement
If a homeowner has 3 No Demos we can still reschedule the HO and set a new sales presentation.
False
A cycle of 10 call attempts to reach a customer before lowering the priority of reaching them
What is a Call Cycle
Doors are manufactured in Ohio by ProVia in two options that have the appearance of wood, what are those options.
Steel or Fiberglass
At WSH We Get
Better Every Single Day
STC Stands For
Set to Contact
We can't set appointments with renter/tenants and property managers/realtors.
True
WSH’s interoffice communication system that allows different departments to instantly message each other on customers’ Contact, Job, or Case Pages
What is Chatter
What can we install in all of North Carolina, Myrtle Beach, and Greenville, SC starting April Fools Day?
What are Doors, Windows, SB, Toilets, Vanities and Floors.
WSH Big Audacious Goal
Become America's Most Admired Home Remodeling Brand
DQ Stands For
Disqualified
One of the only exceptions to the Power of Attorney (POA) rule is if the parent is in long-term care facility and needs the renovation to come home
True
Sorted lead source list grouped by marketing sources within Salesforce, determines the priority of reaching out to a customer and assigned to agents at team lead’s discretion
What is the Five9 Campaign
WSH Shower/Bath Systems Are Manufactured By?
BCI and Bath Wraps/Jacuzzi
WSH Core Purpose Is
To Bring Happiness To Every Home :)
CCC Stands For
Corrected Call Count
If the caller is a spouse or live-in partner of the homeowner, an appointment can be set without speaking to the homeowner if the spouse/live-in partner promises that the homeowner will attend on facetime for the 60-90 mins.
False