Insurance
Medi-Cal
EAB
CCA
Booking Guidelines
100

I can go to any location

What is PPO

100

Western Dental plan offered to patient over 21

what is DCI plan

100

Appointments I cannot reschedule

What is treatment appointment

100

Search for existing patient

What is look up field 

100

appointment booked 1 hour before general appointment

What is orthodontic

200

I am assigned to western dental

What is DHMO

200

Red light after verifying Medi-Cal

What is not eligible

200

Button to select to locate appointment

What is Find appointment

200

Section to verify DOB and last encounter

What is existing patient WDOS

200

Family member limit per day

What is three

300

Payer type and database for PPO new patient

What is INSUR and NPRS

300

Database and payer type used for Health-net first time patients

What is PPAID and GMS

300

last encounter is less than 6 months with no calling campaign. 

What is PO Check

300

Action button used to book existing patient 

What is booked same person

300

time frame between family members

What is 30 mins

400

Payer type and database for a DHMO new patient 

What is DHMO and GMS

400

Number needed to verify Medi-Cal coverage

What is benefit identification card #

400

I never book PO checks on this day 

What is Saturday

400

Action button to verify the office information

What is Provider information

400

color of appointment slot with wait time

What is pink

500

% of private insurance accepted

What is 99%

500

Prepaid Medi-Cal plans

What is Access dental, liberty dental and Healthnet dental

500

number needed from existing patient WDOS to book PO Check

What is chart number

500

Must ask this question in order to use an automatic dialer or leave pre-recorded messages

What is CPP

500

Color of appointment slot I will offer first

What is Green slot