Show:
Customer / People
Financials
Employees
Process
Technology
100
96.17%
What was the overall customer service ratings for excellent/good in 2010?
100
99.6 and 116.92
What was the combined ratio at the end of 2010 and the end of Q1 2011?
100
Employees
What makes us special, delivers results, or is in the center of the claims Triangle?
100
9
How many active states are there in the western division?
100
Cisco IP
What model phones were recently installed at Westfield?
200
What are three places for truely great food in Chicago (and Scott's favorites)?
Gino's East; Gene and Jude's; Portillo's
200
$45,166,237.20
What was the net spent on legal in 2010?
200
10-12 employees
What is the amount of FTE's ACS replaces in our operations?
200
Hertz
Who is our preferred rental car vendor?
200
>14.8 million
How many iPads have been sold?
300
31 - 25
What was the score of the Packers vs Steelers Super Bowl Game in 2011?
300
$1,364,560,482
What is our ending surplus as of March 31, 2011?
300
106
What was the number of FTE's in the Western Division at the end of 2010?
300
100% and 94.9%
What was Western's BI evaluation compliance and accuracy rate in 2010?
300
Team Think by Athenium
What is the name of the new QA tool implemented in 2010?
400
33
What is the total number of Elite Agencies at Westfield?
400
120.13%
What was the Corporate AIP Payout on March 4, 2011, for 2010?
400
Recognition, Engagement, Relationship with boss, Benefits
What are key motivators for employees?
400
>$25,000; >25 Claims/yr; Multiple jurisdictions; SHI's requested
What are the triggers to get CSC's involved in an account?
400
Claims Data from 5.3
What is the source of information in the new BI Claims Cube?
500
Sharing Knowledge, building trust, ethical conduct, financial integrity, and respect for people
What are the key aspects of Westfield's Mission/Vision statement?
500
143.75%
What was the combined ratio for March, 2011?
500
Happy Hour and Dinner
What is this group of employees about to enjoy?
500
10,008
What is the number of claims handled by ACS in 2010?
500
v9.1
What is the version of Colussus that was introduced in 2010?