Contacting Weston
How can you contact Weston Table?
You can contact Weston Table via email.
What are the accepted payment methods at Weston Table?
Weston Table accepts American Express, Visa, Mastercard, Discover, JCB, Diner's Club, Shop Pay, Apple Pay, and Google Pay.
How long do you have to return items purchased from Weston Table?
You can return items within 30 days of purchase.
What is the typical order processing time for in-stock items at Weston Table?
Orders are typically processed within 3 business days for in-stock items.
How can you join the Weston Table Trade Program?
You can contact trade@westontable.com and provide a copy of your resale certificate to open an account.
How long does it typically take for Weston Table to respond to inquiries?
Weston Table aims to respond to inquiries within two business days.
Can you use multiple promo codes at checkout?
No, only one promo code can be applied at checkout.
What items are not eligible for returns at Weston Table?
Special orders, engraved items, baby items, seasonal items, gift cards, cloth face masks, and perishable items are not eligible for returns.
How can you qualify for complimentary ground shipping on your order?
You can qualify for complimentary ground shipping on orders of $250 or more with the code FREESHIP.
How can you redeem Weston Table Lobstar Rewards at checkout?
You need to be logged into your account and use the Rewards Slider at checkout to redeem stars.
Where can you sign up for a Weston Table account and subscribe to emails?
You can sign up for a Weston Table account and subscribe to emails on their website.
Which types of items are excluded from promotional discounts at Weston Table?
Certain vendors, vintage & antique items, and others are excluded from promotional code use.
What is the preferred method for returns at Weston Table?
Returns require a return authorization and Weston Table provided return label.
What is the restocking fee for orders returned due to failed delivery attempts?
A restocking fee of 10% of the value of the order and the true cost of shipping both ways is deducted.
What is the extended return window for items purchased during the holiday season?
Items purchased between November 1st and December 14th, 2023, have an extended return window until January 15th, 2024.
What are the other ways to stay connected with Weston Table, apart from subscribing to emails?
You can follow Weston Table on Instagram and Facebook.
Are promotional offers valid retroactively?
No, promotional offers are valid only during their promotional period and may not be retroactively applied.
What is the refund policy for returned items at Weston Table?
Refunds are credited to the original form of payment once the returned item is received by their warehouse.
Are international shipping and customs fees the responsibility of the customer?
Yes, customers are responsible for any duties and customs fees associated with their international orders.
What items are considered final sale when purchased from Weston Table?
Seasonal items, including but not limited to ornaments, stockings, and holiday decor, are considered final sale.
What should you do if you need further assistance after visiting Weston Table's website?
You should click on the Contact Us link to contact their guest services team.
What happens if you receive a damaged or defective item from Weston Table?
You can contact Weston Table within 72 hours of receiving the order and provide photos of the damaged item for a replacement or refund.
Can you make modifications or cancellations to an order after it has been processed?
No, once an order has been processed, modifications or cancellations are not possible.
How can you track your order at Weston Table?
Tracking information is sent once the order has been processed and shipped.
How does Weston Table handle returns for gifts?
Weston Table accepts returns of gifts within 30 days of delivery, offering gift card credit to the recipient or a refund to the original purchaser for the same amount, minus the cost of return shipping.