Departments
This department takes loan applications and opens accounts for new members.
What is Lending & Sales?
The string used when a member calls in and wants to transfer from their savings to their checking account.
What is SW SC X SD? (SC = 59)
The amount of the Skip-a-Pay fee.
What is $30?
This is who can change the address on an account.
What is an adult owner on the account (or the POA for an adult owner on the account)?
This is the name of the ATM and Shared Branch network.
What is the Co-Op Network?
The department you call when taking a loan payment on an account that is over 10 days past due.
What is Account Solutions?
The string used when a member wants a cashier's check cut from their checking account.
What is SW KD?
The total amount of the fee for 6 months of bank statements.
What is $12?
This is where you go and what you type in to change a member's address.
What is the Specfile in Symitar and EAR?
This is the maximum amount a member can withdraw from an ATM with their debit card (unless a WFCU representative has preauthorized a higher amount).
What is $500 per business day?
The department you call when you have a member who is upset because they have sent in proof of auto/homeowner's insurance, but they are still getting charged for CPI.
What is Loan Support? (2nd option is Account Solutions)
What is SW SC GL?
The cost of an overdraft protection fee.
What is $2 per transfer?
Two times you should verify a member's address.
What is when their loan is delinquent or when there is a bad address warning on the account?
This is the form you complete and have the member sign to set up automatic payments from their checking account at another FI.
What is a Pre-Authorized Deposit form?
The department that handles totaled autos.
What is Account Solutions?
The string used when a member on the phone wants to transfer $500 from their WFCU credit card to their checking account. They want it noted on their account record that this is for auto repairs.
What is LA LC (59) SD SC?
SC = Auto Repairs
The cost of an Overdraft Privilege fee.
What is $30?
Two things you should do when a member changes their address and there is a Bad Address warning on the account.
What is expire the bad address warning and remove "Bad Address" from the address line?
Living, working, worshipping, or attending school in one of these five counties in Kansas makes you eligible for membership at WFCU.
What are Sedgwick, Butler, Cowley, Harvey, and Sumner?
The department that opens a memorial account for a fallen firefighter.
What is the Service Department?
The string used when somebody on the phone wants to transfer from their account to a loan on another member's account.
What is SW SC (59) X LP Y?
The fee for a PIN-based ATM Transaction, after the first 6, which are free (per given month).
What is $1.50?
The information you need when a member gives you a PO Box as their address.
What is their PO Box AND their physical address?
This is the type of deposit account that Contact Center Representatives are not allowed to transfer money out of.
What are IRAs?