Chapter 1
This is what a trainer should accentuate
What is the positive?
Praise progress, it's a _______.
Moving Target
Finding out what ______ people is important.
Motivates
What is important in using whale done?
Timing
It never hurts to _____ your own horn once in a while.
Toot
The more attention you pay to a behavior, the more it will be
Repeated
These are the ABC's of performance
What is activator, behavior, consequence
True or False "The point of good management is to influence people to do the right thing when you're not around."
True
If we're not having _____, if our people aren't having _____-then forget it.
FUN
Everyone has the opportunity to : Win or Fail or Try Again.
Win
It takes a long time to build these two things with each of the whales
Trust and Friendship
This is how fast you should praise people when they do something correct
Immediately
Whale done only works when ______
you're sincere and honest.
____ your team's reaction and be honest with them
What was the result of Wes bringing Whale Done into his work?
His boss Meredith saw the benefit and encouraged Wes to keep using it. The overall staff increased their performance.
When mistakes occur, redirect
The energy
Give an example of a no response at ASI
Manager Discretion
Be positive with people and you will get ______ results.
Positive.
When you're tired, practice: positive response or no response?
Positive response.
Wes and Joy's relationship noticed the positive in each other. This created a more ____ relationship.
Positive
Name ways we accentuate the positive at ASI
Ringing the Bell, Stickers, High Fives
These are the four kinds of consequences
No Response, Negative Response, Redirection, Positive Response
Describe using whale done with a kidz gym versus a power tumbling silver class
Behavior of the child and expectations
Focusing on the positive behavior has what result?
building trust and a fun loving environment.
Helps kids progress, Builds Leadership in Kids, Builds Teamwork, Etc.