USAA
What does the acronym "USAA" stand for?
United States Automobile Association
Should you memorize what is in KD?
NEVER! Memorize where to find to it :)
What option will you select under "what are you purchasing?" dropdown for an Auto loan?
AUTO
What are the differences between Unsecured and Secured Loans?
Personal Secured- Loan uses a piece of the member's property
Unsecured- No collateral
How many hand made posters are on the wall?
19
What year was USAA established and by who?
1922, 25 Army officers
What does CBS stand for and where can I find it?
Car Buying Service, PRO25364
What does 120% LTV mean?
The member can purchase up to 120% of the value of the car he is purchasing.
Which loan typically has a lower interest rate and why?
Secured because they represent a lower risk
When keying text into the application, the text must be in ____ ____.
ALL CAPS
What is our mission?
The mission of the association is to facilitate the financial security of its members, associates, and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community.
How much of a discount do you receive for using CBS and where can I find that information?
.50%, PRO25364
What are the three options within the application for "Age" of vehicle?
Current or previous model year
2-7 years
Older than 7 years
What is the minimum amount a Member can finance on an Unsecured loan?
2,500
What is the main story on Connect?
Moving Us Forward
What are our core values?
What is the PRO for "FACTA & Bureau Alert Quick Reference Matrix"?
PRO30085
Why is it important to know the age of the vehicle?
It can adjust the rate
What is the minimum amount a member can finance on a secured loan?
5,000
What does KD stand for?
Knowledge Delivery
What are our brand pillars?
What PRO will provide me with the 7 items we need to discuss with the Member for a SYSTEM APPROVED, READY TO CLOSE STATUS PROCESS?
PRO11204
What are 4 possible outcomes on a loan application?
Approve
Counter offer
Not approved
Routed for review
What is not accepted as collateral for a personal loan? (see KD)
Leisure Vehicles, trailers and Off-Road Dirt Bikes
Before jumping into an application.... what should you assess?
The Members needs!