What All Do You Know?

Pos Life

100

What ways can you send a duplicate policy

Email or Fax

200

Where can you locate rider information?

Policy Packet or Swt Under Rider Data Tab

300

Where Can you locate Policy Types

SWT Grid 1

400

What system do you use to verify any notes notated on policies.

CPIS

500

Which premium do you quote for IUL/UL prems.

Modal Premium or Planned Premium

Planned Premium

Billing

100

Are you able to update bank information while a payment is pending. 

No

200

If the loan is outside of the grace period. How can a caller pay back on there loan. 

Loan repayment 

300

What methods can NY Policy owner use yo make a payment

ACH( Routing & Account Number)

400

Are IUL/ UL policies able to make additional payments when they would like? 

Yes

500

What systems can you use to locate payments Submitted

CA, CPIS, MAL(POLH)

IUL/ UL

100

There are 2 values a policy owner can take funds out on the on if accumilated. Without terminating. What are they?

Partial Withdrawal & Available Loan Amount 

200

What is the Grace Period?

61 Day Grace Period:

300

If the Policy owner Want to increase the Face Amount After the First Year. What should you do?

The Policy Owner must contact the producer since they have to write a new application for a new policy.

400

Which value does the policy owner received once the policy is terminated. Gross Value or Available Cash Value?

Available Cash Value

500

Where is COI(Cost Of Insurance Located?

MAL( POLH)

DTC

100

Warm Transfer or Cold Transfer Termination Calls

Warm

200

Policy owner wants to upgrade outside 40 day grace period. What do you do?

transfer to DSC

300

Upgrade within the grace period. What steps to follow? 

* Place a stop on automatic billing
* Open a COV ADJ-INQY/REISS (037) BE
* Advise the PO that they will be charged the difference
*Notate According 

*Foward to 51340

 

400

Will downgrades done outside free look period be refunded

No

500

What steps to follow if policy owner wants to increase policy outside free look period

Transfer to Sales

customer solutions

100

Where can you locate a producers information

Swt Producer Tab, MAL

200

What system can you use to identify PSW

Cpis

300

What are the verififers use to verify a policy owner if ivr does not state true, true.

policy number

address

dob, ssn

400

when reinstatement is needed how can po sumbit payment

mail

500

what is the processing time

7-10 business days