All Things SAP
Where is SAP housed?
What is in Remote Desktop.
I am used to place orders to fulfill Warranty and Goodwill Obligations. I am also used to view and update orders.
What is SAP.
I can be used to complement your knowledge, however, do not provide consumers with information obtained through me.
What is Google.
I provide 24X7 multilingual support in over 150 languages and the ability to connect to an interpreter on average in 15 seconds or less.
What is Voiance.
I am a CRM (Consumer Relationship Management) application which we use to create cases for each consumer interaction. With me we can group all customer touchpoints under a digital folder called “ticket."
What is Zendesk.
I am used in the Sold To Party field for ZD orders.
What is 300000
I am a multi-platform communication tool which we utilize to manage calls with consumers.
What is Talkdesk.
I am a questions that must be asked if customer says they just purchased a bike but it has damage.
What is "what part is damaged and was the box damaged?"
I am used when a customer requests for authorization to destroy materials in the field for credit.
What is Destroy in Field (DIF).
I am a product catalog where you can find specs on parts and products.
What is Salsify or Phil 2.0.
You can look up a price without having to create a new order by using me.
What is VK33.
We are used for spreadsheets, documents, and other applications.
What is Office 365 including SharePoint.
I have an outstanding assortment of self-help videos and articles that you can explore and share.
What is Park Tool.
I am a third-party website that is widely known and used in the bicycle industry that can help your customers.
What is Park Tool.
I am the video conferencing tool that the company primarily uses for questions/assistance.
What is Teams.
We can be used to find a tracking number.
What is VA03.
I am a web-based repository we utilize to house detailed information on parts and products.
What is Widen (aka DAM).
It's OK if you don't say it exactly as written in KBase. It's simply there to help if needed. What color am I?
What is purple font...Reminder if in quotations, this means you should say what's in the quotes exactly as written.
I am used when a customer contacts us to order replacement parts under the manufacturer’s warranty.
What is Warranty No Charge Order.
Article used to find other companies contact information.
What is KBase Not of Our Manufacturer.
I am not filled in for ZOR orders, but am filled in for warranty or goodwill orders.
What is "usage" code.
I should be used every call to make sure the information you provide is up to date.
What is PCG Agent Knowledgebase (AKA KBase).
I am a unique sales order type that is created that is non-billing relevant.
What is Free of Charge Delivery.
I am used when customer refuses or returns an item sent out on a warranty free of charge (ZD) or free of charge (ZS) order.
What is No Charge Return Credits.
I am used when a customer contacts to purchase replacement parts.
What is Paymetrix.