The Gooroo of everything!
This box will provide agents with quick links to documents and programs such as USHA, Local office and Dropbox information, and Incontact.
Toolbox
Use this program to verify if an address is servicable
USHA
This tab in clarify is used to add notes to a case.
Case tab
This tab contains the customer's bill, due date, and balance on the account.
Billing Tab
This section of gooroo provides the latest updates on processes and procedures.
Training Flashes
Use this program to schedule a new install
USHA
Use this tab to view the schedule of a truck roll
More info tab
Large cable service was formally known as this
Digital Preferred
This screen will identify the biller the customer is in
Customer information screen
Which one of the tabs in gooroo will provide links to programs such as the Interactive Call Tool and Media Information tool.
Tools
Use this program when a customer needs a technician for service issues
Clarify
This icon in clarify will bring you back to your main page.
Console
Which of our WOW! products is considered our flagship product?
Internet
Provides detailed information about the discounts, packages, and service codes on the account.
Services/Equipment tab
This icon will allow me to send feedback on documents and processes.
Use this program if you want to view the customer's bill
USHA or Gooey
Service/Trouble, Service Not Working, All Jacks identify what fields in clarify
Case type or Case tiers
Name WOW!s streaming tv service providers?
Fubo, Sling, Youtube TV, Philo and HBO Max
Memos (notes) displayed on this tab in Gooey are pulled directly from the billing system.
Account Contact Tab (Account Memo)
HSD Documents, Billing Documents, All Service documents are all located under what heading?
Libraries
Use this program to update the customer SMS text message contact number
Gooey
What queue would you dispatch a case to for unreturned equipment or bankruptcy?
Corp Accounts Receivable
This product boasts an app and the slogan "No slow zones, No dead zones just WOW! zones"
Whole-Home Wifi
Use this if you want to view premier retention packages and save tool offers.
Repackage/Discounts Tab