What Duke Regions use CSS (Customer Service System) as there information database system?
What is Duke Energy Florida
100
Sometimes my power goes off for a brief second and then comes bck on...the microwave clock flashes and the cable box reboots...what causes that?
What is Feeder Operation/Momentary Outage/Recolser
100
The pathway to issue a Voltage Problem service order is:
What is Actions/Account Actions/Service Orders/Issue Other Request/Votage Problem
100
A gray field in CSS is only for ____________
Observation, information can not be entered.
100
A facility where energy is produced before it is transmitted to the customers.
What is Power Plant
200
The Foundation window that allows us to access billing and customer information and is all yellow is called...
What is Retrieval Window
200
I have overhead service and sometimes on a windy day I have a slight flickering in my lights...What is causing that?
What is Voltage Problem: could be loose connections...Voltage Problems.
200
How do I issue a Customer Site Investigation when a customer is complaining that there voltage seems to drain when their neighbors air compressor kicks on?
What is Actions/Account Actions/Service Orders/Engineering Investigation/Customer Site Investigation
200
Omn the details window if the mailing address field is grayed it it indicates_______________.
What is: That the correspondence is being mailed to the premise address.
200
Name some fuel sources we use to produce energy.
What is: Natural Gas, Renewables (Wind,Solar), Hydro, Nuclear, Fossil Fules, Coal
300
The Big Three in CSS that we refer to would be:
What is customer, premise and account
300
I have no power at all, I heard a loud boom and then the power went off. What is that called.
What is an Outage
300
What is the Pathway to Issue an Extreme Urgency Life Threatening situation?
What is: Actions/Csutomer-Premise Actions/Electric Trouble/Issue Extreme Urgency...process ticket and then have Team Lead contact DCC
300
A white field in CSS indicates______________.
What is: Information may be entered.
300
The line (Whether overhead or underground) that feeds electricty in to a single family home is called the_______.
What is the Servicedrop or ServiceLine
400
When searching for information by name or service address the ___________ can be used as a wildcard search feature.
What is the question mark.
400
The large appliances in my home such as the water heater, HVAC system and stove is not working. What would cause that?
What is Part Power: only geeting 120 instead of 240
400
If a customer is reporting that are getting Feeder Operations several times a day one or two days a week and feels it should be investigated, What is the pathway to issue a Reliability Complaint?
What is Actions/Acoount Actions/Service Orders/Issue Reliability Complaint/Momentary Outages
400
A Purple field in CSS indicates_______________.
What is: information entered needs to be validated or authenticated.
400
High Voltage lines that carry electricity from where it is produced on large towers with big easements.
What is Transmission Lines
500
If a field turns red in CSS it indicates_____________
What is: something was entered incorrectly
500
The lights in my home are going Bright and Dim, appliances are running erratically...what would cause that?
What is voltage problems: bad neutral
500
The Pathway to Issue a Street Light Outage is:
What is Actions/Customer-Premise Actions/Electric Trouble/Issue Street Light outage
500
Yellow or Blue fields in CSS would mean____________
What is: Information would need to be entered in order to move forward or process
500
Transmission lines bring electricity to a large fenced in area that has transfomers that decrease the voltage for distribution....this site is called_____________.