Acronyms
Standards
THAA Specific
DCS Specific
Potpourri
100

EE

Employee

100

Our follows ups are on "X..."

What is day 1, 2, 7, 15, 30, 45, 60

100

When a recovery plan is in place, the monitoring goes here.

What is level 2 / BPO?

100

This screen shows the overpayment balance that is due back to The Hartford.

What is screen 14 / Account Balance

100

This is Kevin's favorite system.

What is DCS?

200

ER

Employer 

200

This percentage is our authorization level to release funds when discussing withholding without team leader involvement 

What is 25%.

200

If setting up withholding on an employees benefits and its a current year overpayment, we withhold from this screen?

What is offset? 

200

We go to this screen to see if the overpayment is eligible to be worked by CRO.

What is screen 4 / coverages?

200

What is changing in THAA right now? 

Letters being created by Cognizant?

300

AED

Authorized End Date 

300

When negotiating with a employee, our goal is to have the overpayment recovered in this time frame.

What is 1 year.

300

If setting up withholding on an employees benefits and its a prior year overpayment, we withhold from this screen?

What is deductions 

300

If the claim is 0% taxable, I set withholding up out of this screen.

What is modify 11 / Overpayment recovery

300

The manager of CRO GB department. 

Who is TJ.

400

POL

Proof of Loss

400

This is our payment processing system, when using a credit/debit card.

What is Tempus.

400

This task is used when there is no payment / contact from the employee.

What is collections?

400

If the claim is taxable, and we are setting up full withholding,  I set withholding up out of this screen.

What is modify 10 / Payee/routing 

400

This process drops once per week and includes claims that were not referred to CRO.

What is proactives?

500

DOD

Date of Disability 

500

If after 60 days with no contact / payment from the employee, they are sent here.

What is collections .

500

This document will assist with a new claim for an overpayment due to social security.

What is the NOA- Notice of Award?

500

If the claim is taxable, and we are setting up a partial pay withholding,  I set withholding up out of this screen.

What is modify 15 / Split payment info

500

I go to this site to view processes and job aids.

What is IKE?