Acronyms
EE
Employee
Our follows ups are on "X..."
What is day 1, 2, 7, 15, 30, 45, 60
When a recovery plan is in place, the monitoring goes to this team.
What is level 2 / BPO?
This screen shows the overpayment balance that is due back to The Hartford.
What is screen 14 / Account Balance
This is the abbreviation for Central Recovery Operations/Office.
What is CRO?
ER
Employer
This percentage is our authorization level to release funds when discussing withholding without team leader involvement
What is 25%.
If setting up withholding on an employees benefits and its a current year overpayment, we withhold from this screen?
What is offset?
We go to this screen to see if the overpayment is eligible to be worked by CRO.
What is screen 4 / coverages?
This is the name of the task we use for running notes in THAA.
What is the updated overpayment note task?
AED
Authorized End Date
When negotiating with a payment plan with an employee, our goal is to have the overpayment recovered in this time frame.
What is 1 year (or less)?
If setting up withholding on an employees benefits and its a prior year overpayment, we withhold from this screen?
What is deductions
This is the screen you utilize when setting full withholding.
What is screen Modify/10?
The manager and Director of CRO GB department.
Who is Jenn/TJ.
POL
Proof of Loss
This is our payment processing system, when using a credit/debit card.
What is Tempus.
This task is used when there is no payment / contact from the employee.
What is collections?
If I want to withhold only a portion of the benefit, I will wh from this screen.
What is screen modify/15 Split payment info?
This process drops once per week and includes claims that were not referred to CRO.
What are proactives?
DOD
Date of Disability
If after 60 days with no contact / payment from the employee, they are sent here.
What is collections .
This document contains information we receive related to social security disability approval.
What is the NOA- Notice of Award?
This is the name of the anchor task set for a LTD claim.
What is credit/recovery service task?
I go to this site to view processes and job aids.
What is IKE?