Acronyms
EE
Employee
Our follows ups are on "X..."
What is day 1, 2, 7, 15, 30, 45, 60
When a recovery plan is in place, the monitoring goes to this team.
What is level 2 / BPO?
This is the area in DCS where you will edit/create/send letters to the claimant.
What is compass?
This is the abbreviation for Central Recovery Operations/Office.
What is CRO?
ER
Employer
This percentage is our authorization level to release funds when discussing withholding without team leader involvement
What is 75%/25%.
If setting up withholding on an employees benefits and its a current year overpayment, we withhold from this screen?
What is offset?
We go to this screen to see if the overpayment is eligible to be worked by CRO (Fully Insured).
What is screen 4 / coverages?
This is the name of the task we use for running notes in THAA.
What is the updated overpayment note task?
AED
Authorized End Date
If you didn't write it...
It didn't happen.
If setting up withholding on an employees benefits and its a prior year overpayment, we withhold from this screen?
What is deductions?
This is the screen you utilize when setting full withholding.
What is screen Modify/10?
The manager and Director of CRO GB department.
Who is Jenn/TJ.
POL
Proof of Loss
This is our payment processing system, when using a credit/debit card.
What is Tempus.
This task is used when there is no payment / contact from the employee.
What is collections?
This is the subject/type title you will use when creating a note in DCS.
What is overpayment recovery?
This process drops once per week and includes claims that were not referred to CRO.
What are proactives?
DOD
Date of Disability
If after 60 days with no contact / payment from the employee, they are sent here.
What is collections .
This document contains information we receive related to social security disability approval.
What is the NOA- Notice of Award?
This is the name of the anchor task set for a LTD claim.
What is credit/recovery service task?
I go to this site to view processes and job aids.
What is IKE?