Vocational English
What does good customer service mean?
Being polite, helpful, and professional towards customers.
What does it mean that English is a global languag
English is used all over the world to communicate between people from different countries.
What is a robot?
A machine that can do tasks automatically.
What is communication?
Sharing information, thoughts, or feelings with others.
What is an accident report?
A written report that explains what happened in an accident
Name one important skill when working in sales or service.
Communication skills / being polite / problem-solving / listening.
Name one situation where English is used between people from different countries.
Travel / business / online gaming / social media / international work.
Name one job that robots already do today.
Factory work / cleaning / packing / warehouse work.
What is the difference between verbal and non-verbal communication?
Verbal uses words; non-verbal uses body language, gestures, or facial expressions.
Name one thing that should be included in an accident report.
What happened / where / when / who was involved.
What does it mean to “handle a complaint”?
To listen to a customer’s problem and try to solve it professionally.
Why do many international companies use English at work?
Employees come from different countries and need one common language.
Why are some people afraid robots will take jobs?
Robots can replace humans in some tasks and reduce the need for workers.
Give one example of non-verbal communication.
Eye contact / gestures / body language / facial expressions.
How many paragraphs is the minimum in an essay?
Five.
Give one example of polite language you can use with a customer.
“How can I help you?” / “I’m sorry for the inconvenience.” / “Thank you for your patience.”
Give one advantage of English being a global language.
Easier communication worldwide / more job opportunities / access to information.
Name one job that robots are unlikely to replace. Explain why.
Jobs needing human contact, creativity, or empathy (e.g. nurse, teacher, customer service).
When should we use formal language instead of informal language?
At work, in school writing, in emails, or when talking to customers.
What is the purpose of the introduction in a five-paragraph essay?
To introduce the topic and present the main idea (thesis).
Why is English important in sales, service, or tourism jobs in Norway?
Many customers are international, and English helps communication and service quality.
Mention one challenge or disadvantage of English as a global language.
Not everyone speaks English well / local languages may be less used.
Give one argument for or against robots in working life.
For: efficiency and safety / Against: job loss and less human interaction.
Why can misunderstandings happen in communication
Language barriers, cultural differences, unclear messages, or body language.
Why is it important to use clear and formal language in reports and essays?
To be professional, clear, and easy to understand.