Email Etiquette
True or False"
It is not necessary to have anything in the subject line
False
You should use this kind of statement when telling someone how you feel about a situation
"I Statement"
Doing the work no one wants to do is called _____ work.
grunt
When you work as a team, you are working toward the same ________.
Writing down what needs to be done is called a _____
To Do List
A professional email needs to start with this
A greeting
"I Statements" are used when you have a ________ with someone else.
conflict
When giving feedback say something nice, then what they need to improve on, then something nice,
This is called the _________approach for giving feedback
Sandwich
Each person place an important __________ on a team.
part or role
When you have a lot of things to do you need to do the important things first. This is called _________.
prioritizing
The body of a professional email should have at least this many sentences
3
Using the "I Statement" allows you to tell someone how you _____ without making them feel like you are blaming them.
feel
Name 2 ways you can deal with stress
Take a deep breathes, take a walk, listen to music, use the 3-3-3 Rule, Box breath, listen to CALM, do yoga, exercise, etc.
True or False:
Many jobs require you to work on a team.
True
Once you determine your priorities, you need to make sure you have enough ____ to do them.
time
Sincerely, Regards, Truly
Step 1 in conflict resolution is to tell the other person what they are doing that you do not ________.
like
"Turning The Channel" means to change a negative thoughts and change them to _______ ________.
positive thoughts
True or False:
Employers look for people who not only know how to work well with others, but who understand that not every player on the team can or will be the one presenting/sharing the information with boss or others.
True
A “To Do” List helps one manage their time and ensure that they don’t forget to do a ______.
task
Hey, Sharlene
Don't say Hey and the comma is in the wrong place (It should be after Sharlene)
The second step in conflict resolution is to tell the person how you ______.
feel
Customer Satisfaction Surveys help you understand your customers _______ and ________.
needs and wants.
Each person on a team has their own ________ to contribute to the team.
strengths
Name one benefit of having good time management skills.
greater productivity, less stress, and more opportunities to do the things that matter